Chili's Grill - Watauga

We were seated right away and everyone was nice, the hostess, our server and all the runners. Even the manager came out to make sure we were enjoying ourselves. The food all tasted great too, no complaints there. Only reason for 4 instead of 5 stars is thetime we had to wait for our food and the lack of communication about it.

Chilis is my favorite restaurant all the time but I don?t know what?s wrong with the way they do the chips, normally they use a bag and I don?t like how messy looks inside of the box where you can?t barely see the quesadillas. Y?all need to be moreorganized with yalls job, all about ethics tho and good presentation. Sad!

Although our meals were brought to us by a different waiter, our waitress never checked in to see if everything was satisfactory, including how our steaks were cooked. Fortunately, everything was fine. She passed by our table multiple times without even acknowledging us. We all needed drink refills, but we didn't receive those until we were well into our meals. When she finally came by to take our drink order, we were polite, but it was clear we were unhappy, so she had someone else bring our drinks. The same happened with dessert; we ordered it, but she didn't bring it. Instead, she spent most of her time chatting with customers at the bar and at another table. We were there for over two hours. We'll definitely return to this restaurant, but we will request to sit in a different section to avoid her service. I just wish I could remember her name.

For my main course, I ordered the Oldtimer cheeseburger, but what I received was unappetizing and not up to standard. The meat patty was tiny, extremely thin, and charred! To top it off, the patty wasn't even round but rather an unusual shape. Come on, Chili’s! I expected better than this. As for the fries, I got what seemed like a small serving from McDonald's. Overall, I cannot recommend this Chili's location. It’s disappointing to pay $49 for a meal that was such a letdown. Chili’s, you should really consider making this right.

I was a bit disappointed that the hours have changed, but overall, the food is good.