Regards - Walsall

Terrible service this time round. Ordered over the phone for delivery, said 40 mins. 1 hour and half went by and still no food. We rang regards to see where our food was to be told by on the way in 10 mins and they will give us extra food for the late delivery. When food came, we had half of our food missing , no rice, chips or nann bread. Our balti had hardly any lamb in it, the chicken tikka was very watery more like soup. We rang up to explain we items missing from our order to be told we didn't order them , can we collect no one was able to collect, to then be told it will be another hour to drop chips etc off. Then we was told ok be 15 minutes and told we will have money back. To then be told the chips will be on the way. The phone got passed around the restaurant as they were making out they couldn't understand what we were saying. To then be told we were lying and didn't order the food again. Terrible customer service. Rude staff. We managed to get someone to go into the shop to be told money cannot be given to us nor food but a food voucher will be the only thing to give us. We definitely will not be eating here again. The food was not exactly cheap we paid £70 worth. Which is sad as the food is great when it turns up.

Great food ,lovely staff Service: Dine in Meal type: Other Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5

I made an online reservation and it took an hour and a half for the food to arrive, even though the order stated it would take 60 minutes. When I called the restaurant, the staff was rude and told me to call back in 15 minutes. My husband called back and received more helpful information, and was told the food was on its way. When the food finally arrived, there was no apology for the delay. The curry was good, but the chips and naan were small and the pappadum was soft. Overall, I do not plan on returning to this restaurant. Price per person for dinner was £20-30. Food was rated a 3, while service was rated a 1.

Service at this restaurant was satisfactory, receiving a rating of 4 out of 5. However, the atmosphere was lacking, earning a disappointing score of 1 out of 5.

Thank you, Sam, for a wonderful experience at your restaurant. The food was delicious and you made us feel very welcomed. I would highly recommend your restaurant to anyone. I will definitely be back again. Rating: Food 5 | Service 5