Cold Stone Creamery - Waldorf

Hire more employees. You have people waiting in line for an hour to order, because there are only two employees and one is delegated to online orders only. Several people waited in line only to leave after being frustrated with the long wait. Horrible service and poor work environment for your employees.Also, my husband came in a week prior to my visit today. They were all out of brownies and sweet cream ice cream. They also had delivery drivers demanding they cancel order on their end that they were not able to fulfill. Please be mindful of what’s requested most frequently, plan and staff accordingly.

Came in here the other day, saw nothing but actual disappointment. I feel like every coldstone location in Maryland has to be terrible. I went to the Ellicott Location a couple weeks ago and it was NOT good. It seems that this location is not any better. I went with my daughter and son because we were in the area. The workers clearly do not want to be there, management clearly not there. No help whatsoever with the line. Coldstone is terrible.

I swear this had to be the worst experience I’ve ever received at this location. My day was extraordinary until I walked into this ice cream place. I wasn’t in there a 10 seconds before the young lady said, “Do you know what you want? Because I could be doing other things.” I couldn’t believe it because I came in with a smile as I do when I walk into any room. She immediately knew from the look on my face how inappropriate and acutely belligerent she came off to me, because she started to insist that she wasn’t rushing me. I can’t tell!! The ice cream was great, but I gotta say… some people should never work in the customer service/retail field. I’ll be sure not to show up during top of noon to the early evening hours on a weekday. As a matter of fact, I’ll be sure to look for the very patient and nice middle aged lady (possibly a manager) before I walk in again. She has always been a pleasure. I’m from the school of where customer service was paramount. I see nowadays it probably isn’t. So sad.

Do NOT go to this location! I purchased an ice cream bowl and received a bowl full of hair and now I can’t stop gagging. If I become sick I’ll know why. Requiring hair nets/bonnets while serving food will usually prevent these grotesque occurrences.

I went here and they greeted me very nicely. There was a young lady named Naturel. She made my ice cream exactly how i wanted with a smile and loved her customer service. 10/10