Starbucks - Village of New Paltz

Fast service. Nice staff. But not a drive through location as advertised so that’s why I’m taking one star off. Also they forgot to put whipped cream on hot chocolate.

They encourage dogs inside this food service establishment. They have a whole bulletin board dedicated to how they let dogs into their cafe…. The same cafe where they are cooking food and making drinks. There was even a dog in there when I came in and not one employee said a word about it. They must know this is against New York State law. And absolutely disgusting, too.

Christmas Eve Day DECEMBER 24TH, 2023New Paltz, NY LocationI placed a mobile order nearly an hour (12:10-12:15) before the estimated ready time of 1243 PM. I didn 't get my food until 1:10. The workers call everyone else 's name, who placed orders AFTER me well beyond my estimated time of the order being ready, but when it came to my order, nobody said my name until I confronted the worker at the cash register-who I still had to wait an additional 10 minutes for. As a pathetic excuse of their way of saying sorry , I get issued a FOUR DOLLAR gift card like more than half an hour of my time wasn 't wasted-which by the way four dollars in Starbucks doesn 't get you shxt! They were very unapologetic and completely dismissive that someone was waiting patiently. My food was also cold by the time I received it. Worst customer service I have ever experienced in my life; I 've had other bad experiences in various restaurants around New Paltz, but by far, this place-and in a holiday season too? Can 't even begin to compare how bad this place 's service was. They choose who gets their orders earlier, completely disrespecting the queue and people that are waiting. Absolutely unbelievable.

It is small starbucks at the curbside , parking is available on the streets , there is no drive thru . Staff is very helpful and courteous and quick service. It has good indoor dine in space .

I went to Starbucks with a friend. I usually get coffee at Dunkin Donuts, local stores or make it at home. If you like a regular cup of coffee try the Americano, you will not be disappointed. Enjoy!