Dunkin' - Village of Massena

Good Dunkin coffee as per usual : No complaints. This location is located inside a gas station.

America really does run on Dunkin’. I’m so here for it.

I like the staff working there. They are really friendly and have a big smile with them.

I usually don't like to go out of my way to write bad reviews, but I'm fed up with dealing with the dumb, careless mistakes at dunkin. I don't know if they're underpaying their employees or not but the employees just don't seem to care enough about listening. The drive thru lines are ridiculously long, it's like they serve one person at a time. The past two times now I've specifically asked for light butter or lightly toasted bagel, and almost the opposite is given to me. It'll be darkly toasted with CREAM CHEESE. I know it sounds ridiculous to be bothered by this, but paying for food while having stomach issues and receiving the completely wrong order multiple times is annoying. it's not that hard to just listen to an order and follow through, it wasn't like I was asking for an extravagant order.Anyways, be very clear and specific and check your bags before you leave the drive thru.

I usually don't like to go out of my way to write bad reviews, but I'm fed up with dealing with the dumb, careless mistakes at dunkin. I don't know if they're underpaying their employees or not but the employees just don't seem to care enough about listening. The drive thru lines are ridiculously long, it's like they serve one person at a time. The past two times now I've specifically asked for light butter or lightly toasted bagel, and almost the opposite is given to me. It'll be darkly toasted with CREAM CHEESE. I know it sounds ridiculous to be bothered by this, but paying for food while having stomach issues and receiving the completely wrong order multiple times is annoying. it's not that hard to just listen to an order and follow through, it wasn't like I was asking for an extravagant order.Anyways, be very clear and specific and check your bags before you leave the drive thru.