El Raco De Vic

I enjoyed a great meal, a great service, and a fantastic place. The steak was cooked perfectly, the patatas bravas were original, tasteful, and crunchy, and the place was clean and silent.

We went o El Raco yesterday as many times before. The restaurant was very busy and we got the last table for not having a reservation. Because it was full Sofi had to decline quite a few people but in a very friendly and nice way. She was the only waitress in the restaurant and managed the situation superbly. Although being at the full capacity of the restaurant Sofi stayed happy, smiling and super professional. Sofi is the best server we have encountered in a long time. 5 stars and 10 points. Thank you Sofi.

El Raco have recently taken over this restaurant site and we visited on their first day Mon 26 Aug. It was our first night in Vic so we were keen to sit outside and enjoy the atmospheric square. The staff were young but attentive and friendly and we enjoyed our drinks and food so much that later the same week we made a reservation on the Saturday night 31 Aug. The reservation was for 8pm (early in the eyes of the locals) and we specifically wanted to sit outside as my daughter and her boyfriend had just arrived in Vic. Unlucky for us it was a wet evening! No problem as the staff showed us to a table they had prepared inside. We were slow to decide on our starters and main courses so staff came to our table 2 or 3 times to help us decide. There was an English menu but we wanted extra help deciding on the right mixture of croquettes. We did not want to over order. We also ordered some pizzas, risotta alla norma el fenomenal as mains. This is where our experience went wrong. The starters arrived and before we had finished the starters they were delivering the mains. We were wanting a leisurely evening so that we could catch up with our daughter and her boyfriend and it was so clear that the restaurant wanted us out as quick as possible so they could churn the table. We had not finished our mains and they tried to clear the table and rush us into choosing a dessert. It felt like they were just trying to maximise the profit. We did not have a dessert we would have but we did not feel valued. It was wet outside and the waiting customers were getting agitated in the doorway. It felt intimidating so said my 15 year old son. The queue was badly managed and I think that you need to operate a better method. Maybe do a list and take mobile numbers so that it is more orderly and you can meet the expectations of people who are waiting. It is wrong to rush your guests who are trying to enjoy the experience. The food was good it just arrived too quickly. The restaurant had a nice atmosphere good lighting and it was well designed inside. Don't bully or patronise your customers. We were on holiday in your lovely town and we enjoyed our Catalan experience but please let your customers have time to enjoy the food. Also relook at how you manage people waiting in the entrance for a table. From then on we ate at La Gruta just around the corner.

Pizza con nueces ,las nueces NO estaban ,se olvidaron ,.pizza la+ bestia ,sacó un producto y me pongo cebolla y me cobran 1,10e de suplemento.No estoi deacuerdo

Hemos estado cenando con los peques y hemos salido muy contentos. Todo muy bueno y una atención genial. Sin duda, repetiremos!