Jack's - Vestavia Hills

This Jack's is in Lorna Rd Hoover, is a very clean place, and the employees offer great services? And the hamburgers?

I would love to give this location zero stars. The night crew lacks in customer service skills and the food is not fresh. My family just came through the drive thru tonight, there was not a single car in the line. It took awhile to get our food and it was not even warm. I ordered a side of ranch, and this sauce is most definitely expired. I tried to call the restaurant to speak with the manager about the expired ranch, and they will not answer the phone. The call is being cut after only a few rings. This has been an awful experience. Terribly disappointed, because the last time my family came to this location was for breakfast and the food and service was great! Will absolutely not be wasting anymore money on the evening crew. Just awful.

It was clearly understaffed, and I totally feel for the workers on that front. If it was just that things were taking some extra time, I wouldn?t be upset. However, I was totally ignored four different times I tried to get an employee?s attention to ask something (they didn?t even give me their attention when it was my ?turn? . They dumped all of my food messily into three separate bags so I couldn?t tell I didn?t have everything I ordered until I got home. They also told me I had to wait in line even though I?d ordered and paid online, and they didn?t have what I had ordered. I know that last one isn?t the workers? fault, but it?s just especially frustrating when you have a bad experience and don?t even get what you want at the end of it. I love Jack?s but it?s going to be a while before I try this location again.

I bought the new Bacon Pub burger combo. Has Jack's quit salting the fries? I also bought an order of cheesy bacon pub fries and the picture is worth a thousand words, hardly any fries or cheese for the price of $3.99. I sure hope the burger is not a let down also. Just tried the burger, all I can say is don't get your hopes up.

3/4/22 This restaurant has been completely renovated since my last visit. They actually demolished the old building and constructed a new one. The interior is very nice for a fast food restaurant including a lovely fireplace, a nice surprise. The menu is varied and excellent. I had the fried chicken sandwich which I thought was top quality. I will certainly go back.