Cold Stone Creamery - Vernon Hills

Staff of teens was super nice. Place itself is really dirty, really dusty.

We bought a custom-made ice cream cake in celebration of a family member's birthday. When cutting the ice cream cake, we found two long, straight blonde strands of hair embedded within the cake. Nobody at the birthday celebration has long, straight hair and the hairs were completely embedded within one of the layers of the ice cream cake. So, they had to come from Cold Stone. This discovery of two long hairs inside of the ice cream cake put an immediate end to our enjoyment of the cake. That's bad enough, but what happened next is unacceptable. I contacted the Vernon Hills store twice asking for a refund, but I received NO response. I also contacted Cold Stone Customer Service and received no response. When I followed up with a phone call, I was told that they would respond within 3 days but there was no response after 4 days. This incident would have been an opportunity to display exemplary customer service and make it right. But completely ignoring the customer and breaking promises only compounded the problem. At this point, I can only say that Cold Stone Vernon Hills has a sanitation problem and a customer service problem.

Regardless of what season it is in the Chicago area whether it's freezin' outside or scorching hot, there's always room for Cold Stone.The high-end ice cream parlor is a real treat year round and their creations make it worth your while even almost always whenever I bring my boys to a location, they just want their ice cream w/o any toppings.The high quality brand is much better than BR and DQ and obviously does battle with the likes of Oberweis, Graeter's and Chocolate Shoppe venues.A decent array of flavors along with an arsenal of toppings and mix-ins makes CSC stand out compared to any competitors out there.Always consistently good customer service in a clean space and still reasonable prices for what you get despite the pandemic, nationwide inflation and minimum wage hike.

The location has a smoking smell.Love the Ice cream though.

The two young employees who were working when I came in were very friendly, and my ice cream was delicious.