Premier Inn Stansted Airport

Thanks to Ryanair's typical behavior, my four-year-old and I ended up staying two nights at this restaurant instead of one. While I will review the hotel separately as they were all fantastic, I must commend Mark, our waiter at the restaurant. He was efficient and pleasant, handling my daughter's tired requests with promptness and humor. The food was of better quality than most restaurants, and it arrived quickly, which was a relief for weary travelers. Additionally, there were plenty of coloring sheets and crayons provided for my daughter to keep herself entertained.

Awful experience. I ordered a triple pepperoni pizza and only received a few pieces on a pizza that was not cooked properly. After complaining, I received a few more pieces thrown on, but the pizza still wasn't properly cooked and definitely did not have triple the pepperoni. My wife ordered chicken noodles and had to pay extra for the chicken, which she found to be reheated and unappetizing. The noodles were also reheated at the same time as my pizza was being fixed, so she didn't end up eating them. Overall, a disappointing and overpriced meal. We would recommend going to the McDonald's nearby or using the hotel restaurant next door instead.

We dined at this restaurant while staying at the Premier Inn and were overall disappointed. The food took a long time to arrive and when it did, the batter on the fish was pale and the beans resembled tomato soup. The lasagne was decent, but the garlic bread was disappointingly thin. When I asked one waitress for butter, she disappeared and never returned. However, Cat, one of the waitstaff, was the saving grace of the place. She apologized for the long waits, remained calm under pressure, and was friendly and approachable. Honestly, I would not recommend this place, but it might be worth going just to see Cat in action.

Youseff our waiter this evening was brilliant. We have stayed at the hotel and eaten at this restaurant numerous times and this was by far the best. No waiting around for a drink, meals served in good time but not rushed. Youseff was very responsive and kept the other staff on their toes Food was also a lot better this time.Thanks to all the team for a good experience tonight.

We travel around the UK a lot so stay in a lot of Premier Inns and this by far is the worst restaurant we have ever experienced. We were showed to our very cosy table of 6, 2 of whom where our young children. The restaurant was not busy at all. The waiter came over and asked what we wanted to order so we ordered a couple of starters then my husband wanted a steak. The waiter then advised oh we don 't have steak . OK I 'll have lasagne instead please. Oh we don 't have any of that either! So my husband asked what else don 't they have before he went onto his 3rd choice. The waiter advised that they don 't have any steaks, mixed grills, lasagne or pizzas. Therefore not a lot of choice left! Surely that 's the 1st thing you tell your customers?? In the end he settled for a curry. My children wanted spaghetti bolognaise so I asked if they had it. The waiter said he would have to check so off he popped. To my relief they did have it so I ordered this with garlic bread. He then came back and asked what sides they wanted. I didnt really know what to order with spaghetti bolognaise but as it was included I just ordered corn on the cob and peas. Sitting waiting patiently for our food when the waiter turns around and asks if we want all our food served together. Now in any other restaurant, we usually take this to mean do we want the kids food served with the adults so we just said yes. A few minutes later, my order, a chilli con carne appeared and was placed down infront of me. I asked where my starter was and the very short tempered waitress stated you wanted all your food together? To which I agreed but assumed as I 'd ordered a starter, that would come out 1st.....clue being in the word starter ??? So I told her I didn 't want that yet and would like to start with my starter to which she huffed and took my meal away. The starters came out a few minutes later, this time by different staff again. This was ok but totally not as described in the menu!!! Far from it!!! Shortly after this my kids spaghetti bolognaise arrived. Well....all I can say is that I saw it was inedible as soon as it was put infront of my kids. I investigated with my knife and fork.....it was just a congealed mess and stone cold. The peas and corn on the cob were a shriveled up dried pathetic mess on the side of the plate. Then my chilli arrived so I tried it....absolutely stone cold, clearly left on the side under a heat lamp. At this point, I lost my mind and sent mine and my kids meals back, asking the waiter how on earth they could serve stuff so inedible. My husbands curry was also like warm but he was so hungry he ate half of it. I complained to our waiter and told him we were off to McDonalds. All the staff wanted to do was stand around and chat and clearly didn 't give 2 hoots about their customers or what they were serving them.