Dunkin' - Urbandale

Dunkin? dounts is my all time favorite, go there at least 4 times a week. This time when I went and got 2 maple donuts and the 99 cent munchkins they put it all in the same bag so now I have to touch someone?s munchkins.

Always an amazing place to go to for a cup of coffee. This place always has theirs donut choice packed and ready to go. Customer service is really good too. There?s quite a few parking slots too on the side. This Dunkin? offer drive through too if you?re in a hurry and want in and out quick. There are a decent amount of tables if you want to hang around to enjoy your coffee. Really clean place too. Fast service!

The manager from merle hay won?t let me and my friend get creamer in our lattes because it ?messes up their recipes?. they are supposed to give people what they want because WE?RE THE ONES PAYING FOR IT. they should leave the customers satisfied not upset about their experience. btw my latte this morning was disgusting so sad i had to pay for it. then they gave me creamer ON THE SIDE?.

I visited the drive thru on 3/18/22 around 11.30 am. I had a car full of people who didnt know what they wanted. We placed a cumbersome order for 5 drinks and 5 sandwiches. The order was taken patiently, politely, and everything was perfect! The speed at which the order was completed was astonishing. The crew working at that time did a fantastic job! I hope they receive recognition for a job very well done!

The woman who attends has a very bad attitude, I ordered a half dozen donuts and she charged me a full dozen, then she charged me twice a full dozen and a half dozen. SHe did not even apologize for his mistake and said that he did want me to come back later to see if they would return the money she overcharged. very bad attention