Jimmy John's - Urbana

While I went through the drivethru, I noticed a delivery girl that was parked in the Handicap parking next to the door. I said she didn't look disabled and shouldn't be parked there. she laughed and went back in. if she had preferred 5 feet, the Handicap room would have been open. very rude! I decided to eat and pulled out. I will not spend money on places that others do not respect! this load is still the worse jj in the city, including champaign. wheelchair accessibility: the supplier was parked in the handicap spot when I said something, she just laughed. I'm gone, I'm not going to do business with a place that doesn't honor all customers. that's one of the best in town, the worse, I won't be back!

I love jimmy johns but going to this one was kind of a mistake. When I ate my sandwhich, i started coughing super lightly but super fast. When I went to catch a breathe, i threw up. I know it’s not my stomach because thats the only thing I ate all day. The only reason why im rating 3 stars is because i will try again and if im fine i’ll change to a 5 star

Great when they’re actually open. Hours posted online (Google) and in JJ app are inaccurate. I work nights at the local hospital and drive by 5 nights a week, they’re never open past 10pm Saturday-Thursday. All interior lights will be off and menu turned off by the time I drive by around 10:08pm. These issues started way before the pandemic when they were supposed to be open til 3am but frequently would close earlier than that. Staff may be short now causing early closures but if that’s the case, please update the hours to be accurate.

After spending almost 50 dollars for some food, the delivery driver failed to deliver my cookie and drink. After I made contact with the store they insist the driver will re deliver it….. to my surprise and hour went by and he never showed up. I called the location and a manager by the name of kyra tells me the driver had an emergency and to leave but they will note it for next time. All she had to do was call and tell me what was happening but failed to do that stating they were busy. So not cool especially when I’m spending my heart earned money and gave a tip at that online before my food was delivered!

Placed order online for delivery. Approximately 1.5 hours later. No delivery. I called only to get hung up on. Call again to cancel order only to be told ok thats fine we will just void. My advice everybody patronize elsewhere.