Pizza Express - Upminster

I visited this restaurant with family and friends. The service was extremely slow and poor. We considered ordering from Deliveroo because the staff seemed more focused on them rather than the customers in the restaurant. The food was tasty once we finally received it, but we had to wait an hour for our starters.

I haven’t been to Pizza Express for sometime and my nephew wanted to visit for his 13th birthday. Oh dear! Talk about deterioration! My starter was Garlic King Prawns- well that was disappointing, the ‘King’ element of the prawns was clearly lost in translation as the stewed prawns and tomatoes really failed miserably. The description read much better than the product (Garlic King Prawns £7.75 Juicy king prawns, garlic butter, tomatoes, roasted peppers and chilli flakes with fresh tomatoes, red onion and parsley, served with Dough Balls). The ‘King’ prawns came from a kingdom of mini prawns! The pizzas appeared to have become smaller and slightly thicker and the flavour was very disappointing (I had Sloppy Giuseppe £13.45 and extra garlic). My family had their own choices and none of us came away feeling we had had something good. I live in the south of France and although I swear by the fact that cuisine is far superior in the UK that France nowadays, I’m not sure I can attribute that to Pizza in the UK. I think we will have to find a little independent pizza restaurant next time and hopefully we will come away feeling that we enjoyed our food. Perhaps I should also mention that my meal has had the effect of sending me to the toilet five times since last night!!

If you're looking for a place where you'll have to wait a long time for your food because they're more focused on serving takeout orders from popular apps, then this is the place for you. Consider yourself warned.

The service was terrible. Our order was lost and we had to place it again, resulting in a long wait of over an hour. The delivery drivers were given priority over us. It also took a long time to receive the bill. We will not be returning to this restaurant.

Waited 90 minutes for the main course after paying £7. 50 for pollo Milanese starter (3 chicken dippers). Our lasagne contained no meat at all, and the pizza under cooked. The takeaway service was given preferential treatment over the restaurant and we were not the only people complaining. It will be a long time before we go back there, the cost of the meal no longer is value for money. I will add that our waiter tried to get our meal on the table but after all that time the meal was left with the lasagna sent back.