Am Pm Hilton - United Kingdom

My wife and I recently went on a tour of Great Britain with Trafalgar Tours and this hotel was our starting point. We got there a couple of days early to get acclimated. This appears to be a slightly older hotel and that became quite obvious as our room had twin beds and the wooden bed frames felt like they were falling apart because they creaked really bad whenever we moved on them. The air conditioning didn't work rather which was annoying. After the tour we stayed here another week to explore London. Our room this time was a bit better but the toilet wouldn't flush half the time. We called the front desk and they said they would send someone up to look at it, but that never happened and we went to sleep. Also, although this is a non-smoking hotel, someone in the room next to us was smoking marijuana which we could smell in our room. The next day housekeeping and I guess they deep cleaned the room next door but kept slamming the vacuum cleaner against the door which was annoying because we were trying to nap. This room did have functioning air conditioning. On the positive the room had a small refrigerator and we got two complimentary cans of still and sparkling water each day. Staying here included the breakfast buffet which was so-so but surprisingly the lounge had really good food. We are there twice and had fish and chips and a cheeseburger, both were better than the same dishes elsewhere on our trip. The biggest reason to stay here is the location. It's only a few blocks from the Shepherds Bush underground station as well as the Westfield London, which is the largest indoor mall not only in the UK but in all of Europe (over 300 stores). There are a ton or restaurants near the mall and I would advise you to eat there if you are up to a 10 minute walk.

Wonderful staff who gave us a fan as the room was very hot... Pool was large but hot tub was more of a Luke warm bath tub spa was more like an understaffed gym with towels everywhere. Breakfast was delicious !! Easy location for access to underground , quiet and beautiful neighborhood

This conveniently located hotel used to be great. It is now a Third World Motel. The public areas are disgusting. Filthy carpets. Bathrooms have urine on the floor that gets cleaned up if you complain at the front desk. Rooms are OK, but the rugs to the rooms need cleaning. Room housekeeping is light but adequate. Breakfast buffet is a total ripoff. Try the Prêt à Manger that is a five to ten minute walk away and spend 6-8£ instead of 30£. I would not stay at this hotel again.

This hotel is not handicap accessible. They have some ramps but not into the restaurant and not next to various steps around the hotel in public places. Do you think they have even ONE bench outside the front door of the hotel? No, they do not. Not a single place to wait for a cab etc. It was so difficult to maneuver around this hotel we left after 3 days.

Probably the most disguisting Hilton I've been in. This hotel needs to be knocked down and renovated. The rooms are so small, you will keep walking into the bed and hitting your elbows. There's no where for luggage. The furniture is old and worn down. The shower is usually clogged and the water shoots out everywhere. The room stinks of London toilet. The only thing that is decent is the bed. Oh and it's in front of the big Westfield. Oh yes and the front desk staff all have an attitude and are rude as can be.