Burgerfi - Towson

I?m a business owner so I know the importance of honest and objectionable reviews. Hence 3 stars and not 1! Greeting at store: left something to be desired. Minus 1 star. Two people working. One was not happy. One was pleasant. Short handed staff yes. Delivery of food: It looked great and tasted wonderful! Cleanliness of store: looked as clean as the food! Extraordinary service that is above average and ordinary: nope! Minus one star. The tone is set with the first conversation. Teach your employees to be kind, welcoming and honest. It does wonders for how much slack one will give another. Especially if your short staffed. The one shining star was at the end of our meal, one of the two employees came over and asked how our food was! This saved a two star for burgerfi and got you three! I suggest you pay more if you have less than three people. Give them 1.5 their rate when short handed. And teach them how to speak and communicate so that customers will feel welcomed and be understanding. Oh shame on you burgerfi for your less than caring automated response to one star reviews you have received. Why don?t you take the time to reach out honestly to those one stars so you can get a handle on your failing business!!

I don't understand why they are rated so high. When we came in there was no one behind the counter and it looked like no had been there for awhile. We weren't sure if anyone was working there at all. Someone finally came after 10 minutes or so. The men's bathroom was out of soap and paper towels. The burger was disappointing; the patty was flat and the topping amounts were very skimpy. It was more like something you'd get at Wendy's. It tasted ok though, and the fries were good. But all in all, a disappointing experience we won't be repeating.

I don't eat red meat so I opted for the impossible burger ???? it was pretty good. I only gave three stars the moment because I grabbed my food rolled.. so with that being said I will return next time I'm gonna go for the Vegan option..

Tonight has a truly great burger. Went with the conflicted burger and what I got looked like the picture! Could taste and enjoy the two different patties. Best part service was superb.

Awesome!! Food was excellent, bacon was nice and crunchy (also like 6 strips on my burger), and location was clean. They have beer on tap as well.