The Whale Tea - Toronto

Delicious and beautiful passion fruit tea with fresh citrus and watermelon slices. only complaining is that I wish there was a lower sugar option to choose from. Not sure if there is a restriction on the menu, or maybe only online eats.

Tldr: wait way too long. server doesnt know her own menu. Nothing ready at 1230 on a Saturday. Pricier than other BBT shops. Screwed up order x2. Will not go back.Decided to drop in to this bubble tea shop as I was passing by. I wanted to initially order the Hong Kong style milk tea but the server didn't know what it was. When she finally figured it out I couldn't because apparently it wasn't ready yet. Okay sure I next ordered the panda roasted milk tea and asked for a large with no sugar. I paid for the bill And found out 5 minutes into the wait that there was no boba for the panda milk tea available. She didn't offer me anything in replacement of it either. I also noticed that she was making a small sized portion and had to correct her as I had paid for large. In the end we had to wait over 10 minutes for two drinks and in the end my zero sugar drink was waaaaay too sweet. For all these mishaps and the long wait I will not go back again.

I ordered peach oolong tea. It was really good. I didn't ask for sugar, cuz the jelly in it contains sugar) This is the only place when I asked for “less ice” that actually only gives me a few cubes of ice! Love it! I hate when I say “less ice “ and got half cup of ice.It has a whale tail decor in store for photos.

Not very good drinks, I don’t understand the hype. You can get better bubble tea at Kungfu or Chatime

Me and my husband was around the area to pick up some food that we ordered and passed by this tea shop so we decided to check it out. It was our first time to check out this place. We entered the place, not a single hello or I will be right with you or any courtesy from a staff her name was Tanya) she literally did not say anything for about 10mins we were just standing there and pretend she didn't see us.. is it because she was preparing some indoor customer order? But it doesn't matter from then on lack of customer service! And on top of that she never did apologized and the product was horrible! The one I would like to order was not even available. And my drink was not sealed properly and I had to go back and told her about it and she only removed the first sealed and then sealed it again 2nd time but it's still the same. She wanted to pour it to another cup and she said it won't be the same on what I ordered. It was the worst $6.20 of a boba milk. I will not be a returning customer as I am not very happy on what I experienced. The place was nice though but the service? WORST! I would stick to my chatime, just saying.