Popeyes Louisiana Kitchen - Toronto

I want to express my deep disappointment with how I was treated at the Popeyes at Midland and Eglinton in Scarborough, Ontario. My family and I have been customers for at least 30 years at this very location. Yesterday in a rush I went to grab lunch. When I was given the cup to pour my drink I, fortunately, tasted it and found that it had absolutely no sweetener. This is not the first time something like this happened; the last time it had absolutely no soda. I told Lysa (or Alysa) who served me. She checked and saw that something needed to be changed. She asked someone in the back to bring something and told me that it would take two minutes. I waited at least 4 to 5 minutes with my food in my hand. In a rush to get back to work, I asked if she could just give me a bottle of sprite to go. She said that I’d have to pay an extra dollar. I was a bit taken back considering the situation. Nevertheless I thought to myself she is only a regular staff and is just not well trained in customer service to understand that it was their responsibility to ensure that the drinks are in serving condition and to monitor that. I saw the manager standing in the back. I said excuse me I think you are the manager and I am in a bit of a rush. Can I just get a drink from the fridge since it is taking too long for me to get the drinks from the machine. She replied with a tone that I felt was quite rude and condescending. “She is a manager too and I will say exactly what she said . You will have to pay a $1 to get a drink from the fridge.” As a business owner myself I have always believed in customer service and despite all the time I wasted ordering and waiting, I said that I have changed my mind about the meal and want a refund and left the store quite upset. The way I looked at it , after 30 years I wasn’t even worth $1. Actually even as a new customer, I deserved this consideration. It is not about the $1 but the principle. I promised before I left that I would make a complaint. I always keep my word. I suggest that upper management take time to retrain staff (and floor managers) about customer service and also to make sure that staff monitors the pop machine so that customers don’t have to wait. It’s called fast food for a reason.

Bought multiple times from here. not bad. one time they put one less biscuit than supposed to. that's fine tho

We wasted our money for this and also the chicken was raw , dry . Totally disgusting

I ordered a burger and fries at this restaurant and was shocked to find a pencil inside my food. I didn't even notice it until I bit into it. This is extremely unprofessional. Instead of getting fries, I got pencil fries! What if it had gotten stuck in my throat?

The spicy chicken sandwich is absolutely incredible. It's packed with a generous portion of chicken breast and boasts an excellent flavor. It's easily the best sandwich of its type in the area, with no other fast-food joint coming close in comparison.