Carters Landing - Toronto

I 've been to Carter 's Landing a number of times since it opened. At the beginning, the service was fantastic with the staff being very energetic and going out of their way to make the experience wonderful. The menu was extensive and creative and the food was served hot and delicious. I went last Fall around Thanksgiving and was not at all impressed with the service. The place was very quiet with few diners. Rather than seat the guests in one of the dining areas the staff had us seated all over. With a small staff they couldn 't look after the guests properly. Service was extremely slow, food was delivered cold and was all around a very poor dining experience. I said I wouldn 't go back. Well, I was looking for a place for brunch and saw this available so decided to try it again. There was no mention of a buffet only and the website only showed a brunch menu. As my last visit, the service was horrible. We ordered coffee to begin and when it was brought about 5 or more minutes later, the server didn 't bring milk and cream, even after asking if we wanted those when we ordered the coffees. Then, a few minutes later she only brought 2 milks and 2 creamers. It was the same for our refills! The buffet at $22 a person was sparse. The 'kid ' making the omelets, crepes and waffles seemed well out of his element. Omelets were stuck to the pan, over cooked and only one at a time. Not much better on the crepes. The rest of the buffet, which consisted of 3 trays of hot items and a small table of cheese, fruit and deserts was not enough. Hot items were cold and uninspiring. It 's sad that Carter 's Landing seems to be so mismanaged because the location is absolutely perfect and begging for a place like this should be, but the bad management, poor service and lack of food quality is going to spell the end of this place which should be absolutely thriving! It 's sad actually!

Too loud and noisy to have a conversation, so do not go there if that is what you are attempting to accomplish, service and food are great.

The restaurant had excellent service, however the food was average and took a long time to arrive. We were disappointed to find that the in-house menu did not match the online menu, missing items like Cauliflower Bites and Tempeh sandwich. The Mac and Cheese appetizer was unremarkable and there were limited vegetarian options. Although the pizzas looked great and were enjoyed by some in our group, the crust was overcooked. The Beluga Lentil Bolognese was cold and the pappardelle noodles were mushy with a lack of flavor. Overall, the food was disappointing for a post-conference business dinner with important clients, despite the decent ambiance and layout of the restaurant.

I was really impressed with the service here. Having some difficult food restrictions to manage, I needed some help navigating the menu to select something that would work. Drew, the exec chef and manager took the time to go through ingredients with me for some options on the menu. I had hoped to sub the potatoes for sweet potatoes, but the only sweet potatoes they had were the fries which had a rice flour coating, which I could not have. I was going to settle for just extra steamed veggies, but Drew offered to get some plain sweet potatoes roasted for me with just olive oil and salt. He had the sous chef come greet me at my table when I arrived to confirm my order and ensure I got what I needed. Every server and staff member went out of their way to make sure me and my friends were happy and comfortable. I would definitely go back!

I was extremely pleased with the food and service at this restaurant, as they were able to accommodate my celiac and soy-free dietary restrictions.