Volcano Pizzeria - Thorold

Ordered delivery Friday night for Saturday at noon. 1210pm called. Was told its got a few more minutes still and will be leaving. 1220/1225 called again and was told leaving soon. No explanation or anything. No apology. Nothing. I asked why it 's late. Because there 's a delay . No explanation at all and the tone and attitude was horrendous. I even asked did we get forgot about. No feasible answer. Terrible customer service with complete lack of empathy. Will NEVER be back.Pizza quality and flavor didn 't even make up for it.

When first opened was amazing. Good quality has went down really bad seems like they don’t care about the food quality anymore. Also either there hours of operation is wrong on Google or the people working just don’t like answering a phone because they would have to work. Soo unfortunate as I am a big pizza person. Not ordering anymore from this location.

Disappointed with customer service. Pizza quality has gone down over the past few years.

Love their pizza! And they deliver to my very secure location.

Well every time I was coming it was great the customer service is horrible and always horrible feels like the guy who's working absolutely hates being here but the food was good, so I kept coming untill......Today I came and ordered the same things I always do a medium and 20wings but today I got it home and the pizza was soggy and cold I called the guy said bring it backSo I did and now I'm here waiting for the remake while my wings are home getting cold I won't be back 50dollars for soggy piza and cold wingsLost a regularIn to the next local spot I guess