Potbelly - Thornleigh

Purchased a turkey sandwich and was given the ends of the tomatoes and I was very unhappy, will not purchase anything again at Pot Belly.

Cole was very pleasant! He went out of his way to help. Great customer and hospitality

I don't need workers to be happy I'm there, but it would be nice to not feel like I'm actively bothering them by walking in. Absolutely miserable place to get food from, even if the food is good.

I usually go here and it's good. My bf came in at 8:35 since it wouldn't let us order online. Girl at the counter had a whole attitude, 30 minutes or so before closing. You work in food service. People come in to order food.

The sheer incompetence emanating from the staff at this location is nothing short of impressive. Based on my own experiences and observations of other customers, they have such little knowledge of the menu that they cannot even identify which items have meat or not. They’re selling soup but they don’t even have spoons. When they finish a sandwich, they throw it at the cashier with no communication and expect the customer to keep asking where their sandwich is until they realize it’s in front of them and ring it up.Also Potbelly itself is overpriced for the size and the quality. The only reason I give it 2 stars is because I do enjoy the flavor of the Mediterranean sandwich. Well, that is if the cashier realizes the sandwich is in front of him before it gets cold.