Firehouse Subs Pillars At Hbu

I was heading home and hungry. I had never been to a Firehouse Subs. I ordered a tuna subway. It was pretty big and I only ate half. They have a drive-thru and I didn't know it at the time I went in. The sandwich is served in a compostable box and paper bag. It comes with a pickle slice. It was pretty good but I prefer the subway from a competitor.

This place was completely disgusting when you walk in! Couldn't sit at the tables outside they where covered with bird poop! Walk inside trash, and food all over the floor! With 3 worker standing behind the counter! For my first experience in a firehouse I walked out the door disgusted! Told them this store was nasty and they need to clean it up! I Lost my appetite!

Can I just say that I don't like not giving a full 5 star review. These days people are making it near impossible to get all 5 stars. It's mediocre. Food was good but everything else needs improvement.

I recently had a highly disappointing experience at Firehouse Subs located at 7505 Southwest Freeway, Ste 300, Houston, TX 77074. I visited the establishment to redeem my hard-earned reward points for a free sub, only to be informed by an employee that I had to make a purchase in order to use my rewards. Nowhere on the app did it mention this requirement, and when I asked the employee to provide the policy in black and white, they failed to do so. This kind of misleading behavior is unacceptable, especially considering the substantial amount of money I have spent to accumulate these reward points. It is both frustrating and unfair to force customers into making additional purchases just to use their earned rewards. To make matters worse, the quality of the sub I received was abysmal. It contained only a few pieces of chicken drowned in a sea of vegetables, lacking the appropriate amount of meat. This negligence in food preparation is simply ridiculous. It seems that because I was using points instead of money, the staff deemed it acceptable to skimp on the essential ingredients. I am deeply dissatisfied with the customer service and the quality of the food I received at Firehouse Subs. As such, I am compelled to leave this one-star review to warn others of the disappointing experience I encountered.

I ordered a small sub for the 1st time and it was such a rip off! It's literally like 2 to 3 inches for a whole $8!!!!!! I thought it would of at least been a little smaller than the med! So mad! The cashier could take the opportunity to upsell and say hey are you sure for 2 bucks you can just get a med!!!