Harris Hoole - Thanet

I have been a frequent visitor to this restaurant over the years, but recently, the quality has significantly declined. The tables were dirty, staff members were just standing around chatting, and it took ages to get a drink. Yesterday's experience was the last straw. The staff member, a short person with glasses and greasy hair tied back, showed no interest in serving customers and had a constant frown on their face. The coffee was terrible, just a cup full of foam. As customers, we felt unwelcome and will definitely not be coming back. Considering the price they charge for a cup of coffee, we expect at least a smile and a clean cafe.

I’m sitting here with very over priced coffee considering my experience with the staff here whilst watching how they treat other members of the public. I have to say it’s a pretty unsatisfactory experience! The area is dark and dingy with litter on the floor and tables, furniture randomly moved around and nothing looking straight or tidy Which could be understood if they were busy but the two women/girls working are not busy and are definitely not rushing around . Add to this it felt like an imposition asking for a coffee and a slice of cake and you can understand why I’m writing a negative review. I’ve been here 35 mins now and I’ve not seen a smile or any positive interaction at all. Suggest you ladies get a job in another sector SERVICE is not for you

Had a quick cuppa after my shopping. The staff very friendly and welcoming, and encouraging people to take advantage of the Eat Out to Help Out scheme. Also made the atmosphere even more jolly by creating a riddle on their chalkboard, which was quickly solved. Always lovely to stop here.

Really rude staff. I have nothing positive to say about this place at all. I think the staff hate there jobs

Every time we go grocery shopping at Tesco, we make sure to stop by this restaurant. The staff is extremely friendly, the coffee is delicious (they have the best chai latte in town), and we really enjoy the relaxed atmosphere. You never feel rushed, and we appreciate how they promote community spirit with a table specifically for strangers to sit and chat with one another.