Greggs - Tendring

This restaurant is outstanding, with consistently friendly and helpful staff. Despite being busy, the service is quick. The menu offers a great selection of food and cakes, along with a wide variety of drinks to choose from.

I went to Gregg's in Clacton-on-Sea today and ordered a steak bake and a slice of pizza to eat at the restaurant. I was quite hungry. I was expecting both items to be hot or at least warm, as they have been in the past. Unfortunately, they were both cold and tasted terrible. I was likely charged VAT for dining in, but it seems that hot food was not included in the deal. Steak bakes and pizza are traditionally served hot, so this was disappointing. Luckily, my tea was hot enough to provide some warmth.

This Greggs is pretty standard, with friendly staff and a good selection of freshly made pastries. We've always been satisfied with our orders and will definitely be back.

Bought cheese salad bagette coffee for myself and a beef vegetable pasty coffee for my husband. Firstly I was overcharged to the advertised price. I queried this, but was told it was correct secondly my husbands pasty looked as though it had been baked and heated up for days. The pastry was as brown as shoe leather it was cold the coffee, which I asked to be white literally had a splash of milk in and was practically black. Had to hunt around for a jug which actually had some milk in Finally, my cheese salad bagette was stale, salad soggy and caked (to the extent that it was all I could taste) in marg/spread which squidged out as I ate it. All in all a very disappointing lunch. We won't be going back

Staff rude on 2 separate occasions. No awareness of actual rules regarding covid seating. No thought given to disability rights. You should never separate a disabled person from their carer/s. That is my right as a disabled person! They asked one of my carers to leave and sit at a different table when it was my wheelchair that was outside the designated area not them because there was myself,a toddler and 2 carers in the corner table causing no inconvenience to anybody (all in one family) and there wasn't any more space in entire store. Only my wheelchair overhung the box which is a reasonable adjustment for my needs. It would have made no difference moving my carer because i was the issue! Made us feel unwelcome. Previous to this staff told my family off for moving chairs we didnt move and interrupted their meal to move them. Really? Absolutely terrible customer service skills, we are regular customers at greggs and after this treatment We will not be returning in a hurry.