Pour Haus - Tell City

Pour Haus restaurant used to be a favorite of ours, but our recent visit left us deeply disappointed. The menu prices have increased drastically, which is understandable to some extent due to inflation, but the change seemed excessive. The available menu options were also far more limited than usual. Our waitress smelled like an overpowered cigarette and after she got our food served, she never came back. My husband ran out of his drink midway and started coughing therefore myself and my children had to give him our drinks since she was no where to be found. Once she came back inside, we watched her walked in, she realized her error and negligence, she then credited almost $16 on our order. As a person with celiac disease, I'm extremely cautious about my food choices. Unfortunately, my concerns were not taken seriously during our visit. I ordered a taco salad, given the limited affordable options, but it was served in a hard shell bowl. When I asked the waitress if it was corn or wheat before consuming any of it, she said it was corn, but upon double checking, after my husband told her I had celiac disease and it causes me major issues, she came back and informed us it was wheat. This is where the real issue arose. When you have celiac disease, it's crucial that there's no cross contamination or it makes the person very sick, but it appears that my salad was just hastily modified, with the meat transferred from a gluten containing bowl onto a bed of lettuce. I trusted the restaurant to make this right based on our in depth description to the waitress of what severe reaction would occur for me with any gluten consumption. This resulted in severe health issues for me, including extreme gut pain and a horribly upset stomach that started within 1 hour of eating, major swelling to my hands and face (can’t even wear my wedding rings the swelling is so severe), and an all over rash that’s common with a gluten contamination. I ate at home in the morning so no gluten and this establishment for late lunch, therefore it could have only came from here. Also, this establishment doesn’t realize they are in Tell City, Indiana. They aren’t in Nashville or some popular major city, literally they are in the middle of no where, and I can find cheaper and better quality food on the Nashville strip than this place can offer. I see management says their supplies have gone up in other reviews, but there are thousands of suppliers and ways to not increase the prices so drastically. You’d think with the lackluster of the reviews here the new management would take this serious enough to find options to restore what this place used to be. We won't be returning to this restaurant. It's essential for restaurants to prioritize their customers' health and dietary restrictions, especially when throughly explained, and unfortunately, Pour Haus fell short in this regard. Shame shame shame. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

It’s unjustifiable how expensive the food is plain and simply the food is not good Meal type: Dinner Price per person: $20–30 Food: 1 Service: 4 Atmosphere: 5

Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 5 Recommended dishes: Burger

Great atmosphere! Consistently good food. For what the restaurant business has been handed over the past few years, The Pour Haus serves the Tell City community about as well as any restaurant can. We enjoy every visit. And our experience with servers has always been good, but our spirits are always lifted when Tammy takes care of us! She’s the best! Cheers to Pour Haus and to many more years of success!! Food: 5 Service: 5 Atmosphere: 5

Kylie is an excellent server! She is always on top of getting our drinks on time her attitude is contagious!! You need more servers like her! Now about your menu and the prices! This is the 2nd time that the menu and prices have changed in the 3 months since new owners! Bad move! You’ve taken off great items and prices that your customers really liked to limit us higher price items and fewer selections!! Would really like to see you do a customer survey on what your customers would like to have as far as food!!! I personally would like to have liver and gizzards and a liver and onions meal! Your entertainment has definitely been what this community has needed!!! 5 stars for that! Not crazy about the whole Deana Carter things but whatever! But kudos for the whole rock series you brought in!!! Sorry to Renee leave. She was another one of your best assets you ever had! You need to do whatever it takes to get her back! She brought in A LOT of customers!!!!! Service: Dine in Meal type: Other Price per person: $10–20 Food: 4 Service: 5 Atmosphere: 4 Recommended dishes: Spinach Artichoke Dip, Potatoe Skins, Chicken Tenders, Shrimp Basket, Bourbon Chicken, Bavarian Pretzels, BBO Pork Nachos, Firecracker Chicken Wrap, Burger, Side Salad, The King Chop