Wtr Pool Grill - Tampa

This was my first time at the restaurant and I felt welcomed immediately. Jake, the bartender, was great and introduced me to the place. Now, I will be a regular customer. The food was excellent and I would rate it 5 out of 5.

My company rented us a Cabana last Saturday and had a blast. The DJ was awesome the pool was great and overall great atmosphere. Had so much fun I lost my watch. I called the day after expecting to not get much help at all, but Lennie the manager got back to me right away and the rest of the staff who were there were happy to help. Thank you WTR !

This review is based solely on customer service and the manager that works at WTR. So were staying at this property and the front desk recommended this pool party as we’re celebrating a birthday. We go today in the morning to get information and reserve a cabana, we meet with a fast talker super nice sold us quick and efficient and we advised we would be coming back as it was 11 am. We advised that someone in our party has a picture of passport but also has a legal immigration document stating he’s legal to be here and it’s been used to Fly in the United States and for ID purposes as it was issued by immigration, he stated if it’s a legal document there shouldn’t be an issue. So we paid came back with our party and as we’re walking in the security states to my colleague that he has high top shoes and that’s not part of the dress code as well as he was wearing a hat that had a basket ball team logo and stated jerseys weren’t allowed. My colleague went back to the room and changed as he comes back , they then state they can’t take the legal document issued by immigration as there a private establishment and don’t accept it. Now we ask to speak to the manager and he comes out with no emotion or regard with the miss communication fromThe fellow employees. My friend gives his hand out as a sign of respect and starts the conversation and you could tell he didn’t want to even shake his hand nor have a conversation with our group. Very rude but most importantly non empathetic at all and concerning that a business is being ran without knowledge what a proper legal document in the US is and alarming how he treated our group. None the less we would never go to this establishment and if it’s not already affecting the numbers for this establishment, I wouldn’t believe this was the first time the manager treated someone like this. Right now your still in business but running establishment like this will eventually run down what’s most important which is the customer. Good luck WTR

The worst experience ever the manager and establishment are extremely racist. We had they most expensive table reserved. Regardless of the fact that my friends and spent money they still treated us disrespectfully. The manager seem to be high on cocaine or some type of drug. The pricing is if you were in Miami or Las Vegas but the vibe and overall ambiance is totally different , night and day. Don’t let the videos on Social media fool you, you will be extremely disappointed. Save your money and go to the Hard rock instead better vibe.

I was given plastic silverware and the food was served in disposable containers. The burger tasted as if the meat was spoiled. Despite the sign advertising $6 appetizers, we were charged full price. There was a hidden 20% gratuity added to the bill without disclosure. When we asked for the appetizer prices to be adjusted, we were told they had been changed, but they were not. The waiter promised to correct the excessive tip added to the bill, but failed to do so. Overall, it was a disappointing experience and not worth the money.