Panera Bread - Tampa

At first I loved Panera for years. I finally tried something new and absolutely loved it. The Chipotle Chicken and Speck Flatbread Pizza was AMAZING! The staff is always so nice and understanding, although it is mid lunch break and I ask questions.

Took our order over the phone, never placed it -then expects us to pay and gives us a embrassrjnhly difficult time in the store as if it was our fault they didn?t enter the information. We have an extremely limited lunch break on a 16 hour shift and this is drawn out over 20 minutes to tell us there?s nothing they?re going to do about it. Not even an apology on behalf of their employee that took the order whom they claim to know nothing about. Meanwhile it?s time stamped the length of the phone conversation and everything only having been maybe 15 minutes prior. Do not expect any true professionalism here especially if this is how a General Manager conducts herself in from of young, certainly impressionable teens employees. Sets a bad taste for this location. We simply left, reported them to corporate for unprofessionalism and ordered elsewhere.

This 3 star review if for this particular location only. This location is food quality is going downhill rapidly while their prices go up. Just to inconsistent for me. Also with each new visit the soup choices are tasting either to watery, to sweet, or to salty. Tasting like everything else other than the flavor it should be producing.

I am a deliver partner I have been here for almost 10 minutes now item on the table and staff is totally looking passed me, no can I help or nothing. I can understand your busy but a knowledge that there's customers waiting. At 8:32 my order is sat on the counter not the delivery table and still no acknowledgment that it's being placed there! Just rude customer service. Too busy conversating in the background with each other!

Best Panera of 6 tried in the region. Service not terrible ! and environment was clean. Croissants are legit? and they keep cold real butter on hand. That?s the proper way to offer well-made, flaky croissants ?