Boston Market - Succasunna

Food was so bad it can not be easy described. Mac&cheese was overcooked, watery , Gravy in this place is just a broth, Not many choices for the sides missing green beans , backed red potatoes and many more) the choices were only: watery mashed potatoes, overcooked mac&cheese , stuffing, sweet potato casserole I used to love this place been here few years back many times) not sure what is going on but it is BAD now. In addition the women bathroom was clogged.

Awful!!! i ordered a chicken pot pie online. put in my phone number, yet they waited until I got there to tell me i couldn’t get that because they were “out of stock”. when i tried to get the nashville hot chicken sandwhich instead, he said “no. only a piece of chicken and side will be acceptable.” are you joking??????? then tells me to call next time because their menu is different then the one online. i am utterly confused. that is not good service even one bit. how is that even possible? i shouldn’t have been able to order it if they don’t have it. never again. awful service, awful food.

Ordered our family meal online and went to pick 4 sides. All the sides we wanted were available or so we thought . Placed the order and went to pick up only to find out they had no stuffing and no sweet potato casserole which we paid extra for was not available. The store salesperson was nice and I ended up just getting 2 other sides. What I'm upset about is if it is not available in store it should be taken off online or put as sold out.

This place had almost nothing in stock. Almost no sides. The mashed potatoes were not real... it was boxed mashed potatoes. Super disgusting! I was not given any gravy... I had to literally beg for gravy and the poor guy didn't even have gravy containers. They had one soda size available... the kid cup sizes. Asked if I could get a refill on it because this place is so cheap the soda fountain is behind the register. The employee says... refill is free but only for you. Three dollars for a kid size soda cup. Holy god.. what an embarrassment. The poor employee stated they haven't gotten supplies in over a month and the poor manager has to get things from restaurant depot. Yes... your eating restaurant depot food! Not food from Boston Market.. amazing isn't it? Never... ever going to waste my money coming here again and I suggest others do the same.

Ugh... mashed potatoes were not what they used to serve. The ones I got tonight were tasteless and felt like dried paste. The Mac n cheese was crusty so I skipped getting it. The straw for my fountain beverage was not in a wrapper and was plastic (health code violation and nj plastic ban violation). I also received my to go order in an unbranded plastic bag (another nj plastic ban violation). There were still christmas decorations on the catering display table (its Feb 24). I'm not going back. It's not worth the money considering they don't care and the food is awful now.