Chili's Grill - Streamwood

This is the last straw, pun intended.Seriously though, the to-go team seem to have no idea that drinks come with straws.That is not my main issue; today once again we noticed a few food items were missing from our order (1 Cup of Soup, Chips and Salsa. We quickly chose to head back with our receipt taking time and wasting gas to pick up what should have been packed from the beginning.I entered the to-go area and waited for the hostess on the phone to acknowledge me in some way (eye contact is crucial. As another hostess came from the kitchen to check on their associate the phone call ended and then their associate (the one that handed me my order the first trip acknowledged me and asked how they could help.I said we were missing part of our order and they immediately denied it... After pointing out that item was the only one not highlighted on the receipt they agreed that they must have made a mistake and confirmed they would get the soup along with the straws I also asked for. (first time in weeks Entering the kitchen I heard a very unprofessional conversation as they decided to loudly call out their coworker for not highlighting the item on the receipt. (Not a good look for a well known establishment. I then reminded them that we were also missing chips and salsa. They once again argued saying they know they packed it.Now I don’t know who trained this girl but as a member of the service industry for a decade I have no respect for an employee that has the audacity to argue with a customer rather than apologize for the inconvenience of causing a second trip and make things right. We came from a town a few miles away with a large family. Now, even though the distance was convenient, we will not be returning to this location.

Fajati trio streak was overcookedParking: Lot of parking spaces

Food was pretty good. Lots of choices. Service was good. Good ol’ American chain restaurant. Family friendly.Parking: Parking lot available. Plenty spots usually

Hadn't had a simple cheeseburger in quite awhile. Ordered the Oldtimer. Comes with excellent French Fries (hot too--temp, I mean). Hit the spot with simply L,T, O Pickles. Not a skimpy patty either. Good choice!

Great place for a quick bite. Good enchiladas and ice cold coronas.