Dunkin' - Staten Island

Very bad coffee!! It?s definitely reused. The coffee tastes old and watered down! Every time I get coffee from them it tastes the same! This is the last time I?m going there!

Not the warmest atmosphere; quite bleak and drab. However, you can?t go wrong with the drinks and the staff were very accommodating when I informed them of an error in my order. Wouldn?t go out of my way to come here, nor would I go out of my wayto avoid.

After purchase I asked if I can use the restroom, No. And I asked if there is any restroom nearby, No idea. It was the worst customer experience.

This location has TERRIBLE CUSTOMER SERVICE!! I had a Mobile order from a Dunkin on Forest Ave. because I was running errands on that side of the Island. When I realized that I received the wrong doughnuts, I thought maybe this location on Clove and Victory can exchange them for me bc it’s down the block from my home and instead of me going back to Forest. I go in, and there’s one person ahead of me. He gets his order and leaves. After 7 minutes, I tell them it’s pumpkin and she looks in the bag and says it’s blueberry. OKAY SO!!!! It’s still wrong. Can you please swoop them bc the other location is too far for me. She annoyingly and rudely says no. Ma’am it’s a doughnut!!! Which they end up throwing away at the end of the day anyway. They weren’t running low and it was an entire tray! Plus I have witnessed someone asking for a favor like that in the summer of 2021 DURING COVID! So there’s no reason they couldn’t have just been helpful. I ended up having to drive to the original location and they happily exchanged it without issue. I was in and out. It’s about courtesy. They didn’t want to serve me from the beginning since they ignored me for 7 minutes. They don’t have to worry about me every walking through those doors again.

Staff needs proper training .My order was half full. Medium Cappuccino with Oat milk no sugar. It was half filled and half foam. Barely tasted the cappuccino it was mostly oat milk. I basically was served half a cup of oat milk with half foam.