Gino's Pizza Spaghetti House

I bought 2 philly steak tonight and cheese with french french fries. extremely good, every penny worth!

They were quick, kind and got out my order very fast. Pizza was very good!

On our way back home to Virginia, we stopped to grab a bite for lunch at Gino’s. To put it plainly, the food was actually pretty good! My issue was, the restaurant itself was not very clean (the tables, high chair, floors, and bathrooms specifically). You can’t expect exceptional cleanliness from a roadside diner though, so I’m not too upset about that. My main issue was how long the food took. My flatbread pizza went from being my food to being an appetizer for my husband, son, and I because their spaghetti and philly cheese steak with fries came out about 30 minutes after. My son’s spaghetti was cold, so we had to send it back. They brought us a fresh plate within minutes though, and he approved of it as you can see from the pictures. Overall, it’s convenient and the food was good, but the cleanliness and service was a bit off.

I have the same issue with this restaurant as I do with the Gino's in Cross Lanes. Every time I call, they claim they don't have a driver available. Tonight, I was told that the driver had gone to the Teays Valley store. I live in Cross Lanes and work in St. Albans. It's frustrating to constantly be told they don't have a driver. Do all the branches share a single driver? If so, they definitely need to hire more drivers. I'm considering stopping my orders from them. It's a shame that their lack of drivers is costing them so much business.

I paid over $9 for a half-sized, paper-thin, burned dish. When I complained about the portion size, I was given excuses about how different locations of the restaurant have different sizes. The server was very rude when I mentioned that the food was burnt and hard. I offered to send it back, but I was so disappointed that I will never waste my money on such a tasteless and overpriced meal again. Save your money and avoid this place at all costs. I was absolutely disgusted.