Tim Hortons - Springboro

This place was just ok. Went inside and our shoes stuck to the floor. Also do not like their menu because it is a screen that switches from menu to promotional items so you have to read fast or wait for menu to return. Not ideal for newcomers.

Every single time I go to try this place, it ends up being awful. The past 3 times I've visited the latte machine is down (WHY DO YOU NOT HAVE MORE THAN ONE IF IT BREAKS EVERY WEEK? and they recommend an iced coffee that is similar... It's def just coffee and milk. Bitter and not even close to a Nutella latte. It's gross, and I end up tossing it.Just had my husband go through, and he ordered the Nutella latte AGAIN.. Where is the whipped cream? The toppings that the website specifically mentions? It's disgusting. He was rushed. And our donuts aren't correct either. The only thing that's right is the bacon, egg cheese English muffin.I TRY this place, and I want SO bad to like it, but I'll never go back again. This place is inconsistent and not worth it.

Today, I had a strong craving for breakfast, so I decided to place an online order. I opted for their breakfast sandwiches and the new hazelnut latte, which was absolutely delicious. Upon arrival, I was informed that the honey crullers I ordered would take an additional 3 minutes, and the staff offered me an alternative. However, as honey crullers are my favorite and I rarely indulge in them, I opted to wait. After parking near the entrance, a young man promptly arrived with my order and mentioned that the drinks would be brought out shortly.To my surprise, the same man I met at the window, later came out with an extra drink that I hadn't ordered. He explained that it was a new drink set to debut the next day, and he wanted me to try it, before he even had the chance to. This thoughtful gesture, along with his kind demeanor, made me feel truly valued as a customer. Despite a minor error in my order, I was so touched by the exceptional service that it didn't bother me at all. This experience highlighted two things: the impact of customer service on our enjoyment of food and the kindness that still exists in people. I believe the entire team, especially the young man who went above and beyond, deserves recognition for brightening my day. Thank you for your outstanding service and for making my breakfast with my children memorable

Tim's really cutting back with smaller, pathetic sizes... for the same, sometimes higher, pricing. The sausage patty was depressing. Apparently there are only three flavors of Tim-bits too.

Hands down the dirtiest Tim Hortons I've been in. I'm Canadian, so I've been in many.