Chipotle Mexican Grill - Southlake

Amazing customer service on a catering order! Ordering was easy, pick up was easy and we will definitely order again. The restaurant was clean, staff was friendly and food was delicious! Thanks for being awesome Chipotle!

Wow!! Thank you to The manager at Southlake Chipotle for welcoming us by comping one of our meals. Never have been to Chipotle before, but we will definitely be back! And they have also come by twice to make sure everything is to our liking. #customerserviceisnotdead #healthyportions #friendly #mynewgotospot #organic #glutenfree #nongmo #areyousurethisisfastfood

The place was really nice and clean. The food was excellent and the special drinks were delicious. I have no idea why but they had a really cute dog in the restaurant and it walked around us when we were eating. Kinda wierd but cool... overall 10 out of 10. Really recommended.

Been going to this one for a long time be sure of martial arts nearby. 8/11 was the worst I have ever had. Advice don't not order online, you will get ripped off on the portions. Burrito was smaller then a dollar bill, my son have a bay leaf piece in his bowl, and the didn't even try to probably put together the kids meal we got. I wrote. Great review for them months ago but now they are just disappointing. Picture of the bay leaf that was in son's burrito bowl that I had to fish out. Update: The manager talked to us around 530pm and apologized. She gave us vouchers for free burrito and agreed that it is not the way Chipotle does things. She will be talking to her day staff so they are removing the bay leaves and making sure people aren't getting shorted on their food. She helped keep the rating high because she was nice and completely understood with having an attitude like she was dealing with a angry customer. Kudos to her for being top level professional.

Fine experience but employee helping me was new or confused at my order, but we got it figured out. Was glad for a booth kind of seating for my kids.