China Garden - Southampton

We have used this place a couple of times recently and loved it. Great food, fresh, hot, good portions, not greasy, superb. Will definitely use again.

Can I just start by saying how good the food is from here however if your expecting your food within the time they say your not going to get it. If you want it for 7pm I'd order at 4pm. I am a qualified chef myself and know how long it takes to cook good quality food which is why I have always given them the benefit of the doubt but to take that long it ridulous. Everytime we've ordered from here it's always been late and tonight even longer. We called them to see where the order was and we were told 15mins. 30mins later still no food so tried to call back and couldn't get through. I spent a further 10 mins trying to get through and then the food arrived. I called them again to say it had arrived and that the service was not acceptable and I wanted some sort of compensation and they offered 10% discount on the next order. I was told they were short of staff which I understand is differcult however if that's the case then stop taking orders you can't handle. The call was answered by one of the chefs which is clearly why they are not getting the orders out on time if they didn't spend their time answering the phones. I said the websites stated 45-60 wait which I asked about and was told the website gets updated regularly I can tell you does not. I was told next time I could collect which would be quicker however that is not possible as we live quite far from the take away and I can't drive and my partner is disabled. The driver that delivered our order even said it happens all the time and the poor guy always gets the complaints from customers. Its not on if you can't provide a service then don't offer it.

Our favourite takeout as a family, always cooked to perfection, the staff are friendly and courteous. We order through the website, the food is ready to pick up at the time selected.

My local, always love the food but, waited for maximum of 90 minutes for delivery (as shown on site) no show. Telephoned and was told it was on its way. 2 hours and 15 minutes later our food arrived. (Ordered at 6.45pm). So disappointed. Food was OK. Prawn cracker portion size has shrunk by half, rice was stodgy and the vegetables were raw. Sadly not up to their previous standards.

This has been my go to Chinese takeaway, the food is really good, however the delivery time seems to get longer and longer. When I ordered it was 45 min delivery, over 90 minutes later and it 's still not here! I phoned them and was told 'it 's just left ' this isn 't the first time I 've had this issue. It clearly hadn 't 'just left ' as it arrived 20 minutes after my call and I 'm only 10-15 mins away tops. Think I 'll be investigating of the Chinese in the area