Blue Wave Grille - South Portland

Ordered lobster Mac n cheese. I got it and I swear it was sea food chowder. No noodles very runny. It was soup. It did taste ok not like Mac n cheese ?.If it was Mac n cheese the cook is kinda messed up.Will someone show him how to make Mac n cheese ?Does this look like soup

I was excited about my upcoming stay here, as I haven 't stayed at a Doubletree before. I booked months in advance. A family situation necessitated a change in my travel plans and pushed my stay back one night. Hilton refused to change my reservation (despite acknowledging they had rooms available) for no good reason, just it 's policy . I have never had a hotel chain provide such terrible customer service and be so unreasonably rigid. Don 't stay here. There are other nice hotels that 'll actually take care of you if you need it.

Best part: If you squeeze in between the desk and chair, you can sit on the floor right next to the (floor to ceiling) window, and it 's like sitting on the edge of a cliff looking out over the Turnpike. The noise level is well-controlled, and it 's quite peaceful looking at cars and trucks roll by from six stories high. Needs to be high room on the back of the West tower for this effect. Quietest a c air system in any hotel I 've stayed in, and the controls were pretty legible. Bed was comfy and slept well. Some mystery spots on the coverlet. If you 're a DIY type, take along a scraper and some paint and you can fix the peeling paint in the bathroom. Stay away from the breakfast, if you 're not used to a mass-market diet, either way you 'll do just as well at McDonald 's. 'Fridge is useful if you want to lightly freeze things. If you want the good ol ' days of a freshly-made bed every day, get on it immediately. We waited til day 3, and despite obediently ordering 24 hrs in advance, chaos still ruled when we returned at 6 pm. The same fellow running check-in eventually arrived with a few towels; we decided he was probably running the whole place on his own that night.

I am writing this review with an overwhelming sense of disbelief and frustration after my recent interaction with the staff at the Doubletree Portland hotel, a Hilton-affiliated establishment. My experience has been nothing short of a colossal disappointment, characterized by a distinct lack of transparency, callous disregard for guest concerns, and a blatant attempt to exploit unsuspecting patrons. My tale of woe begins when an unforeseen circumstance involving a colleague contracting Covid-19 forced us to cancel our business trip within 36 hours of our scheduled arrival at this establishment. I am accustomed to booking Hilton hotel rooms with the assurance that I can cancel my stay by 23:59 on the night before without incurring any charges. However, the Doubletree Hotel in Portland decided to throw conventional practices out the window and enforce a 48-hour cancellation policy – a detail that was nowhere to be found when I made the reservation. The treacherous ordeal only escalated when, upon realizing the disparity between this hotel 's cancellation policy and the rest of the Hilton chain, I promptly canceled my reservation through the Hilton app, well before the stipulated deadline. To my astonishment, the app confirmed the cancellation without any mention of fees, leading me to believe that I was in the clear. Imagine my utter shock when I discovered that the Doubletree had, in fact, charged me for the entire night 's stay despite my diligence in canceling within the time frame specified by the app. My fault for not taking a screenshot of the cancelation notice. Equally concerning is the utter lack of professionalism exhibited by the hotel 's management. My 3 attempts to communicate with the General Manager, a person presumably entrusted with guest satisfaction, have been met with abysmal failure. Not only does this individual appear to be 'missing in action, ' but the Hilton associates themselves are left clueless, diverting the responsibility back to the elusive GM. In one particularly disheartening encounter with a Hilton associate, I was informed that I had no recourse with them and was instructed to engage solely with the elusive GM. Such a dismissive stance reflects an alarming disregard for guest concerns and epitomizes the reprehensible customer service that Hilton is content to offer. In closing, my experience with the Doubletree has left a stain on my perception of the Hilton brand. The tactics employed to deceive guests, the punitive cancellation policies that deviate from the Hilton norm, and the total absence of responsiveness from the management reflect a business model built on exploitation rather than guest satisfaction. I must caution any potential patrons to tread carefully and remain vigilant when considering this particular Hotel as their accommodation choice.

If you are visiting Portland, do not stay at this dirty hotel located on a busy street across from an aging Mall with many empty storefronts. Even the outdoor entrance is dirty with cigarette butts and trash, The food service is disgusting, The only nice aspect is that all the workers/ employees are nice and courteous. Try the Hilton Garden Inn or Embassy Suites at the airport that are clean and surrounded by greenery. Management will not return calls or emails to me.