Pure Spice - South Norfolk

As a family we ordered various dishes. One dish was a vegetarian korma for a strict vegetarian member of the family. Half way through the dish chicken was discovered! Too late and had to be spate out. Contacted the owner a number of times. He refused to apologise, refund money or do anything to rectify the dreadful experience.

Lovely food, amazing vindaloos, packed with flavour , just right to fill you up, it’s a brilliant Indian for the locals

Ordered a £40 meal from Pure Spice for delivery. 50 minutes later, the order arrived with items missing, although charged. After much debate, a replacement was organised. Another 30 minutes, the meal arrived, but still they still managed to get it wrong. Another phone call only to be told (at 10pm) that the driver has finished and they had no way of getting the meal to me. Asked for refund and was told they can not authorise a refund and that I need to speak to the owner. After repeated calls over the next week, told the owner will be in the next day, told me a note has been left for him, told he will be calling me and told that he is in Bangladesh and it is unknown when or if he will be back. The sheer arrogance of the staff on the calls was beyond shocking. As for the food, the quality was average. l would like to say it was poor, but even though the meal was incorrect, the small amount we tried was average. I will say that there are a lot better options that cover the area and use good quality meats and vegtables and provide a far more efficient service. In summary, average food, slow delivery and the worst customer service I have ever received to date. The only positive I can say about Pure Spice is the delivery driver was a nice person.

Have had food delivered by Pure Spice on many ocassions and whilst the food isn't the best, it is OK and the fact that they deliver means we often choose them not any more! Ordered food for 2 at 6.15pm and asked for this to be delivered at 8pm thought this was plenty of notice particularly for a small order £28 though! At 8.30pm my husband phoned to ask where our order was and he was told the driver had left 5 minutes ago no apology given. Food still not arrived 30 mins later it is a 15 min trip so I called this time without asking for my name or address I was told the food would be with us in 10 minutes how could he possibly have known when he didn't know which order he was talking about obviously a stock answer so be warned! He couldn't ID by phone number as we are ex directory , then another person came on the phone and I was told they didn't actually have an order for us, then the manager spoke to me and said the driver couldn't find our house they take your phone number for this reason but they didn't call! . He then offered to deliver and charge us less should obviously have been at no charge and said it would be with us in 15 minutes I queried how hot the food would be after all this time and he assured me it woukd be OK. I can't say if it was hot or not because it didn't turn up! Absolutely appalling and we will not be giving them our custom again!

I ordered food for takeout and was told it would be ready in twenty minutes. When I arrived, it was clear that they had not even started cooking my order. They were disorganized and running behind with orders. I ended up waiting for forty minutes for my food to be ready, while another customer who came in after me received their order in just ten minutes. I was informed that there was a mix-up with orders, which is not acceptable. Although I was given two free poppadoms as a gesture of goodwill, it did not make up for the mistakes and delay. The vegetable curry with the biryani had mostly potatoes, but the food was decent overall. Adding to my disappointment, I received an old £1 coin in my change. I will not be returning to this restaurant.