Hill House Cafe - South Hams

I would not recommend visiting this restaurant. It is best to save your money and go elsewhere. The service was rude, particularly the man serving us. The atmosphere was uncomfortable. It is a shame because the coffee was okay. As soon as we walked in, we were greeted with strange behavior. The server sarcastically asked us to hand over dirty cups without a tray, then slammed a chair which hit my dog. When I checked on my dog, he reassured me that the dog was fine and did not apologize. Other tables around us also noticed his rude behavior and commented on it. The server walked away dismissively, saying it was just a fuss over hitting the dog with a chair. A simple apology was all that was needed. I was shocked at how many people were talking about how horrible he was and saying they would write bad reviews.

Our experience at the restaurant was disappointing. The server made us feel like we were inconveniencing her, likely due to receiving bad news. She barely acknowledged us and made us feel as though we were being unreasonable for wanting to eat and drink in the cafe. It seemed like she would be better suited for a different job. The customer at the table next to us was also ignored and left before ordering. The food was comparable to a hurried meal I would make at home, costing us £24. We regret not checking reviews beforehand, as there are many other nice restaurants in the area. Overall, our experience was miserable.

Such a lovely little quiet, quaint cafe. Absolutely wonderful customer service. As it was my first time visiting Totnes I was unsure of where I could go for a little drink and a sit down after my tattoo appointment I’d had down the road. The man who served me was so so lovely and we had a little chit chat, I had ordered a caramel Hot chocolate and it was absolutely delightful just for when your sugar levels get a bit low, will definitely be returning when I have my next tattoo appointment next month!

We're local and went in gorgeous coffee, milkshakes and cake. The food snd drinks are good quality but the front of house staff is most dreadful. No customer service skills, no manners. Rude. The lady should open up one of those fashionable rude restautants where customers get off on being treated badly. Glad I didn't want wifi, have a wet dog or laptop. Will spend my money in one of your many competitors next time.

Went in for a fresh crab sandwich for lunch. The woman at the front of house was rude (no smile, no nice greeting) . We had a sandwich to share after we saw the price £11.50. The bread was just from a standard loaf of brown bread (something we have on a day-to-day basis), not alot of filling in the sandwich, all in all very disappointing. Made to feel when we ordered one to share that it was not enough to sit down (tea and coffee was ordered as well). £17.80 spent in total. Not a great experience and will not be returning.