Mcdonald's - South Derbyshire

Decide to try the special offer double-large mac for a child's week tea time negotiation, it was just right, easy order of touchscreen and then table service, first arrival drinks a few minutes later eat, wonderful

I’ve been to McDonald’s in the uk mainly but also in different countries. This branch seems to differ from all the rest. The employees seem older and of the local area. My experience wasn’t good. I called in after doing some shopping, it’s located in a Asda superstore. I was waiting behind one couple that had just arrived. There wasn’t anybody behind the counter serving. I looked around and saw staff taking photos of each other, think they’d just decorated for Halloween and may have been excited. I waited patiently until my patience metre was on red. I then went to ask if there was anybody serving. The employees said there should be somebody there in a minute. There wasn’t. These people went about their business in a way that prioritised their own enjoyment rather than the customers needs. I eventually go my order and sat down to eat my meal. I was about to leave and observed an employee going around the dining area informing customers there was a problem in the kitchen. She said if you are waiting for your order you could either wait for the problem to be fixed or have your money back. If you want your money back you have to go through the app, an elderly couple who had managed to navigate payment by card were most concerned about the technical aspect of this. All in all chaos.

The food is always cold, and the majority of staff don’t really care. Always a long wait due to the amount of delivery companies picking up food for delivery.

All staff were quiet and one member of staff wandered around with a tray of food in the back for 5 mins before taking it to customer. They don't use computer screens just get a quiet person to attempt to shout the orders ready to collect. On way out the wandering member of staff was stood In the aisle on her phone.

Always seems busy, they know what their customers want and provide it in a speedy and efficient service.