Kfc - Sioux Falls

We get KFC about 3x a week. Service is good, but I realized only when one specific manager is working out there. Dont remember his name, but our food was always fresh, no issues. A few times lately, when others has worked. Either somebody doesn't pay attention at the drive through, or their headset wasnt working properly. I had to pull up to window to order after waiting for few mins. Few times the buns on chicken little sandwiches was very dry. Only reason why I'm doing anupdate on this review because the service is only getting worse and worse. Only response I get is they are short staff, but yet there is multiple people standing in the drive through window.

First approaching the drive through, employees were all hanging outside in a group smoking and cussing. When ordering the order taker was nice and patient. I ordered a 16 pc meal original recipe. Pay for the order and get the food fast from the window, awesome. Get all the way home and the chicken doesn't look right, looks like the crispy recipe but not. Decided to try it and see if we'd like it, and it was flavorless. Fried chicken with no flavor. Upset I had paid nearly $50for this flavorless meal, I drove back and went inside to show the cashier and ask questions. I told them we'd ordered original and showed her the chicken and she assured me it was. I then stated it taste like it hadn't been seasoned andshe told me I don't know what to tell you that's the original recipe. I took the chicken and left.

On the downside, I have Celiac disease, so I have to avoid anything with wheat. I ordered mashed potatoes without gravy, along with coleslaw and sweet corn, but instead received mashed potatoes with gravy, coleslaw, and macaroni and cheese. Unfortunately, I can’t eat two of those three items. While I loved the float and the coleslaw, I was disappointed to have wasted money on food I couldn’t eat. The receipt even clearly lists “mac and cheese and mash only,” so I’m not sure how this mix-up occurred.

We visited specifically for the A&W side of things, but the root beer floats were disappointing due to the lack of ice cream. By the time we got home, the ice cream had completely melted, and we live just down the street. There was barely any ice cream in the floats at all.

I consistently try to order their pot pie, even in the early afternoon, but I keep being told they're unavailable. One time, they said they were still frozen. There's no sign indicating they're out of stock, yet it's still on the menu. I visited today (see attached photo) and had to call because a car was blocking the drive-thru; there was no sign to inform customers. When I called, they mentioned that something was being worked on, and after I suggested putting up a sign, they abruptly hung up on me.