Boston Market - Shirley

ZERO STARS I’m writing to you to make you aware of the substandard Boston Market in Shirley, NY. I don’t even know where to begin! To start with my driver and I had a long drive from NYC and they refused to give him the code for the rest room until after I had paid for my order, stating that the number was only available on the receipt. This location had its lights dimmed with only the lights on over the counter where you order when we pulled up we thought the place was out of business. Everything was dirty inside the restaurant, including the restroom. Still with Boston Market no longer in NYC, I was eager to order what used to be my favorite chicken and sides. Strangely there was no menu anywhere the counter person said the menu board was broken! There were four sides in strange pans behind a glass partition. One was a bright orange color, I was told that was the sweet potatoes. It had no marshmallow topping, I was told they were out of it. I placed my order for the family meal for three and a chicken sandwich for my driver. My order totaled close to $50, with $2 up charges for the creamed spinach and sweet potatoes. When we exited we noticed the Popeye’s across the road had a full parking lot. The Boston Market was empty other than our car, and it was lunchtime. We jokingly said, uh oh hope that’s not a sign. I said, nah Boston Market is a regulated franchise yes, our experience was a bit weird, but the food has to be still be good. Boy, was I wrong!! I arrived as a guest at my friend’s house bringing the most god awful food one could ever imagine. The chicken was completely dried out shoe leather. The creamed spinach was watery, disgusting and tasted spoiled. The stuffing was like dried croutons. The corn breads were hardened bricks. The only thing that was semi edible were the sweet potatoes, missing the desired marshmallow topping. My driver’s sandwich was also horrible. I wouldn’t even feed the chicken to my dogs, everything went in the garbage $50 thrown away! It is no wonder the place was empty, and had no menu displayed. I ask that you send a branch manager to do an unscheduled inspection of this store. I wouldn’t be surprised if this food was days old, and being reheated due to lack of customers. Also, the receipt showed three chicken gravies I was given none! Although that would not have helped any of the disgusting food.

Place was dark and dingy when I entered the Shirley location, which I thought was eery considering I have been coming here for years. I actually went at 11am, but it was closed, a little notice on the door indicating new hours. Anyway I ordered the turkey only to find out that turkey is no longer served there. The above menu was no longer visible and I felt like the place is closing down. I ordered the chicken and was given a dried out less than a quarter leg, that was completely dried out. It used to be a great place to get some good tasty food but, I never thought I'd say this, I will never eat here again Clerk stated they stopped selling Turkey for good

The behavior of this young man was completely unacceptable. The floor was wet and covered in soap, and the manager needs to address the issues in this unsanitary establishment. The way I was spoken to was disrespectful. I was simply inquiring about the menu, but this individual continued to insult me and make jokes at my expense. I have never encountered such abuse of power before, especially from someone who is supposed to be serving customers. I had to repeatedly ask him about the side order combo. Grow up, young man in the photo!

I rarely post negative. I hate to see folks lose their job but I don’t think the kids behind counter are the problem. Whoever manages this store in Shirley should quit. The food is awful and many choices on menu are not available. Boston Market home office it’s time to pay attention and take action. Service: Take out Meal type: Dinner

According to both their website and the hours posted at the physical location, they should be open during the week 12pm-8pm. I had placed am order online for pickup at 6pm, went there to pick it up about 15 minutes later and the location was closed with a sign on the door. There is no way to contact them as their customer support phone number is out of service. I guess I'm camping out there for the next few days hoping they'll open up so I can either get my food or my money back.