Boka nu
Feedback
Bidra med feedbackWe had gone for dinner with family and had a horrible experience. To start with we were seated very uncomfortably 7 people squashed on a table . Since it was our first experience we didn’t know how the ordering worked but the staff helped us with that. We started with few sushi’s but did t get to order mains as our experience with sushi itself was horrible. Staff had to be reminded multiple times about our ordered food and water to be served on table as the kids were extremely thirsty . Finally when sushi arrived it was dry and unpalatable. Staff was inhospitable and not responsive . It seemed they were doing a favour by serving food . Think twice before going to this place
We arrived an hour or so before it closed during the Christmas period, so we were prepared for there not to be much on the belt and needing to order. We were seated by a young guy at first who was great but then we were told to place our last order, as we were quickly looking through the app a woman came over and rushed us to stop looking and place our order before we’d really had a second to scroll through, but there was no telling her no so we quickly ordered a couple of bits but probably would’ve ordered more. The food was good but very small for the prices you pay. She then rushed us to pay and seemed almost annoyed we were there, which is fine it was nearing their close time I understand people want to go home. I paid but then when I asked for a receipt she got her back up and asked why, I explained that the bill didn’t add up to what we’d had and she informed me quite abruptly that she had added a £7 tip (the only table service that we received was our food silently being handed to us over the counter and her rushing us to leave). At no point were we told about this apparently mandatory tip and when I mentioned it she snapped back that it was written on the menu (the same menu we had been rushed to order from). I’m all for tipping when you’ve had a good experience or are a large party, but honestly for her very limited and cold service I wouldn’t have given one in this circumstance. I also think that customers shouldn’t be forced to pay a bill that they haven’t been shown, nor should servers hide tips and take money for them without first mentioning it.
Whilst shopping, I ended up coming here for lunch and then again (unplanned! for dinner. The staff were absolutely wonderful; they remained helpful, friendly and polite despite the fact that it was extremely busy. They smiled and were warm throughout both visits. The food was fresh, tasty and abundant. It was nice to see the conveyer back to how it was before. Both the hot and cold food were delicious! I wouldn’t normally go twice in one day, but it was the lovely staff, chefs and servers alike that made me want to return! Total credit where it’s due and kudos to such a welcoming team, who made me feel like a valued customer. Thank you all!
My son had a brilliant time tonight with a sushi making experience. The lovely young lady (sorry didn't catch your name) was informative, knowledgeable and friendly. It's a great chance to learn sushi making skills and sample lots of delicious food. Would highly recommend as a gift!
We did the sushi school. Perfect for all levels. I would 100% recommend. The amount of sushi you come away with is amazing and the instructor was so helpful and friendly. Will definitely be back :