Brandshatch Place - Sevenoaks

We originally stayed at the hotel two years ago when we got married and returned today to celebrate our anniversary with afternoon tea. It was a massive disappointment. The sandwiches were bland with poor quality fillings no smoked salmon as promised but tinned tuna. The cakes were pretty much all the same and rather stodgy and it would have been better to have a mini dessert and fruit to add colour and lightness. There were only three tables occupied and yet we were still not seated near the window with light and views. Although I had told the booking clerk that it was our anniversary it was clear that no one knew or seemed to care! The ladies’ toilets downstairs were all missing useable locks on the doors and were very shabby and although we talked to the duty manager there seemed little concern for our experience. We were very upset as this was certainly not a 4 star experience and we have had better cream teas at local cafes. With more imagination and care the catering could have been much better, offering more exciting food. As it was, just bland and unappetising. Such a pity.

I visited this restaurant with my friends for our annual Christmas gathering and we had a wonderful time. The afternoon tea was delicious and there was plenty of it. The service was excellent as well. I would definitely come back here again.

We had a really great afternoon tea for my birthday. Everything was wonderful the staff are always good.Festive sandwiches were first class, as was all the food. We had a box to bring home with what we couldn't manage. Love it.

We had afternoon tea for 17 of us and it was really nice. The food came out and we thought it would’ve be enough but it was lots and we couldn’t finish it. The staff were attentive and endless cups of tea and coffee.

So this was my first visit here for a few years. Actually made a reservation because web-site did not seem to be working to book a table so I telephoned to make sure they were open.This is especially significant it seems! Arrived to some confusion- no-one was expecting me! Why did this matter? Because this restaurant only cooks to pre-order I was told and so none of the finer cuisine on the a la carte menu was available to me!! I could only order from the bar snacky menu which by its very nature is limited This was a real disappointment and not in the game plan.Also showed poor management at the restaurant as surely anyone telephoning should be aware and order accordingly? Waiter was great however and I had a beer and a wine and ordered and was shown to table at the back on 2 eating areas comprising the restaurant Looked like being a lonely meal as I was the only one there but I came prepared with a newspaper and settled down 10 mins alter 2 ladies and a very young baby arrived at the table next to me! Now kids are great but why in an otherwise empty restaurant choose to put us close together? Clearly privacy was compromised for their discussion and my peace was shattered-low marks again guys! Totally unnecessary I suggest. Beer was fine, wine list looked good but no-one is going to experiment much with just a bar snack Overall place is clean and bright,cant comment really on food,lack of good management was appallingly obvious,service such as it could be was good Bar is incredibly small and limited but apparently there are plans to expand this area I will try this again and report once more afterwards-for the moment low marks