Firehouse Subs Seneca

I had the Italian sub, it was so good! The bread was soft. Fast service and I like that they donate to first responders. We will be back!

Meat on every sandwich was cold. Took forever to get simple order.

Asked for turkey cheese lettuce only. Got mayo, tomato, onion, pickle etc. No problem, right? Nope! No refund. Ask to speak with manager. They say they need to call the boss lady. Good, now I’ll get my refund. Nope. Sorry, no refunds. Ok. No business for you. Bye!

It was the BOMB! It was so good. I got the Engineer Hot Sub. SO yummy.

I placed an order, for the firehouse meatball sub, I waited 10-15 minutes to get said order in a store that was virtually slow, according to the staff. I received a large meatball sub with 3 meatballs on a large sub. Then it progressively got worse when the obviously shift lead still hasn't called me back and initially forgot to get my phone number the first time I called, then took it after me saying you didn't even get my number the first time. I have now been waiting for over 30 minutes and still no resolution on this issue. SMHAfter going back in to the store to try and resolve this, the manager said they did put the right amount of meatballs on, obviously she saw clumps of what she thought was actually meatballs, now I have to wait on the local owners to contact me. AGAIN SMDHI am now in day 3 of waiting for the manager/owner of this Firehouse and just as I thought they don't even care about custom service or rectifying this situation. This is ridiculous for a business to disrespect customers by not responding to a complaint. BUYERS BEWARE DONT FREQUENT THIS STORE.