Mcdonald's - Scotts Valley

Very rude customer service we were standing at the counter to get our order taken. No one acknowledged that we were there for at least 5 minutes and then we asked if anyone was going to help us and they said oh use the kiosk. Multiple people had walked by us and even made eye contact but just ignored us. This company is going down the tubes. They keep hiring people that are very rude and unprofessional.The worst part is now they're getting $20 an hour.

Finally! The McFlurry machine is being maintained and consistently working! I’m so proud of you McDonalds! This trip though the drive thru my battery died at the payment window. All the boys working came out and helped me push it to a safe place where I got it started again. I love my local MslcDonalds!

Made one special request (no sauce on the sandwich) but my sandwich came with lots. Normally I wouldn't bother with a review, but this has happened more than a few times at this location and now I think it's worth noting. The staff working the drive-thru windows were kind.

Order breakfast at 10:16am. Arrive at 10:30am to learn my order canceled. When I show proof of timing, will not reinstate order. As I request a manager to understand what went wrong, kid yells out she wants a f 'ing (using whole word) manager. Was the language necessary? Manager comes and also refuses my order. Says I ordered at 10:30am and they stopped serving breakfast. Show her app of order placement and acknowledged. I now request partnership number to lodge complaint. As I leave, pock marked face girl at 2 window calls me a f 'ing **** . When I approach the window after her insult, I 'm told to respect their staff while pick marked face girl hides. If you want to throw your mouth, best be prepared to answer for it. Not lovin it. Whack. Ownership phone is408 8473589The ownership (Jan) is in Gilroy. Won 't go back there. Hostile.

Ordered my food with the App ahead of time. Food was ready when I arrived. The staff did a great job toasting the muffin. Other locations under toast it and Scotts Valley location made it perfectly. It was hot and cheese was melting. Exactly how its supposed to be. ??????