Tim Hortons - Scarborough

Absolutely zero number of customer service labels being taught and implemented here, this place is the cabinet location to my home, so if I want something here, but is a rare opportunity. today I came here to get breakfast, and I went into the drive to order the worker who took my order was very hesitant and tried not to understand my order was very easy, I had to decide a few minutes exactly because the menu board was extremely bright and an eye wound, not trying to be patient, she tried to push my order behind me, although no other car was behind. I understand that it can be a little busy because I also work in the culinary and hospitality industry. there was no respect for me and when I asked on the window whether I can add a donut to my order, I was asked rudely to go back to the loudspeaker box and order again. I was just patient and compliant. this is not the first time I had an experience with an rude employee from here. all employees must be properly trained in handling customers and providing service.

Customer service is a hit or miss. The only reason this place gets two stars is because1 they move their drive thru decently fast2 the only tim’s that has consistent tasting teaThey really need to fix the attitude of their drive thru workers. There’s only one lady who is very kind. Rest of the workers are rude. For example, I used a gift card there and after I paid they said i don’t have a balance on the card anymore. I simply asked them if they could throw it out for me which every Tims has done for me . Instead of politely refusing, the worker got all worked up about how I can keep it and throw it out later and how she’s not my servant. Buddy if you can’t throw it out just say no and let me leave. They need to teach their workers how to respond to customers politely.

There’s always a problem with this location more than 50 of the time! Just because I live right next to it, I go hopefully to increase the success rate, but no! The rice bowl was an epic fail! Took 35 mins for them to make it. And it’s less than half full! I had the same bowl at another location and it was 10x better! Not to mention they got the order wrong! I ordered 2x crispy chicken and 1x slow cooked, they reversed it! They didn’t even apologize! I ended up calling the customer service to complain.

Today Wednesday at around 11 to 11:30 am, we visit this outlet. We order one jalapeno asiago bagel toasted with cream cheese, 2 plain jalapeno asiago bagel, one small dark roast black with one sweetener and onse small dark roast bouble double. Their service is so poor. They give me priviously toasted bagel with cream cheese. It dosent even warm. I asked them about cold, previously toasted bagel why they serce? No body even answar or change it. Like we are bound to it what they serve. We are not eat free food here! We didnt expect poor quality service.

If there was a 0 star id be giving the 0 this is the 2nd time in a row that this Tim's has sold us stale day old donuts hard n dry at 6 am no excuse and when confronted with this they said they are fresh and they did not exchange then so I trashed them wasting my money . The last time we did the survey for this and no one contacted us so no one care this is terrible times do better. this time il be calling head office