Cold Stone Creamery - Savannah

This has been the slowest ice store I? ve ever, I came here with my kids for a treat, and it was just disgusting that we threw it away and went to the city center to Leopold?s and it was amazing that the man who was there, I think it was the manager where he had no gloves was not washing hands and was very rude I never eat again at cold stone. You will be very DISAPPOINT

It's ran by a bunch of little kids who's more worried about hooking up all of their friends in the store with free ice cream.Then worrying about the customers who are actually paying. They served me melted ice cream in a cup because they did not leave it on the cold stone long enough. Is absolutely horrible I will never be back. They hooked up 6 different kids with free ice cream)

Custom ordered a cake did not get what I paid for. I ordered cake batter ice cream with yellow cake mixed in, thought I ordered sprinkles too. When we cut into the cake to serve our guests we had vanilla ice cream yellow cake. It was plain ice cream with NO cake mixed into the ice cream. I have ordered from them before never had a problem. I know the difference between vanilla ice cream cake batter ice cream. I called to discuss the matter spoke to a gentleman. The man told me that he made the cake himself put cake mixed into the cake batter ice cream. I explained that there was NO cake mixed in he made the cake with vanilla ice cream. The cake was not correct. He argued with me telling me he made it he knows what he put in it. I politely expressed that I would not be ordering from him ever again. He asked me if I wanted another cake. I told him, I do not need another cake that the birthday was over. Here I am leaving a review, which I never leave a bad review, but this is not customer service. Thanks for the past ice cream cakes that were correct. We won't be using Cold Stone in 12 Oaks anymore.

Quality and taste not as good as it has been in previous years. My family and I use to really enjoy this location. At a recent visit, they were using peanut butter from a Jiffy jar. Why are they using store purchased items instead of Coldstone toppings? We will not be returning to this location unless proper changes are made.

Ordered and ice cream cake for a work party and it was ready same day. Everyone loved it. Will be back for cakes in the future.