Route 1 Grill House - Saugus

They served us raw chicken then told us we were lying about it. The OWNER came out and called me an a h and threatened us. I’ve never been so appalled in my lifeDietary restrictions: They serve raw chicken

In summary:Interior is greatServer was fantasticMartinis were unimpressive, for sure not shaken over iceFries were lukewarm at bestPretty certain the chicken on the tacos was from frozen chicken breastBurger was fineI think they could do better, and if they do, they 'll pack 'em in

I ordered out- had everything delivered by Uber. The cheese steak egg roll- nasty 2. The kids ribs and Fries, the ribs were good the fries, nasty. 3. Parmesan wings, tasty. 4. Flatbread pizza- not so good and the steak tip sandwich on a scale of 1-10, 3!

1. Steak and cheese egg roll nasty 2. Kids ribs delicious the fries nasty 3. Parmesan wings very tasty. 4. Flat bread pizza not so good 5. Steak sandwich on a scale of 1 10 3. Would I go back no!

Been here a few times before , food is fine at best, but we did enjoy the atmosphere, and service so I booked, in person, 2 weeks prior, a small 20 people party and reserved the function area which we had done previously. When time of event came, we were bumped out for a better prospect, a larger function had taken the room. They never advised me of this change and when we were questioning, we were completely dismissed by the manager and blatantly lied to that they have two reservation books (I think not, they are not that busy to require 2 books). Bottom line, I will not tolerate being lied to and, had they called me and advised me earlier, I could have decided if I wanted to continue or go someplace else. They offered no apologies, except to tell me that I should have left a deposit, again, insulting to me, if they told me this was the policy, I absolutely would have (it was BS). Take it for what it is, they lost my business and looks like they need every bit of business they can get just bad customer service, just not worth being lied to and made to feel like dirt for what you get.