Crown Scarborough By Compass Hospitality

Excellent customer service and comfy rooms Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Great view, Quiet

Having walked past this hotel for many years since I was a little girl, I’m now 64, I always wanted to stay at this hotel but was a little disappointed, it is very dated and the room was very old fashioned and old dark furniture, I knew before we booked that the balcony doors were restricted opening but I think if the rooms were modernised then they could put a glass front up for safety so they weren’t covering the lovely original balcony rails and enabling visitors to step out. But the staff were amazing, restaurant staff couldn’t do enough for you and the food and choice were lovely, we found reception very helpful and the cleaner was great. Despite the faults we had a great 3 night stay Rooms: 3 Service: 5 Location: 5

Lovely room, pleasant staff. Prior to my visit I found customer service sadly lacking as I was promised a call back twice. Still waiting. Had a really good time though. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great value

Such fun activities. We had a breakfast disco with some of the other guests it was such a laugh. Parking is easy. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Romantic

When we first arrived at the Crown Spa Hotel in Scarborough we were surprised at how it looked. There was no parking to be found and glad we had taken a taxi to drop us off for the day. When we went in, we had prebooked a spa day with massages, afternoon tea and access to the facilities. We went to the desks and got directed down some stairs, and told where to get changed (group gender change areas with free lockers) and told the facilities were next to change area and would be collected when massage was ready. We though OK and went down into this dark area where there was a very small pool with zero seating area to relax. There was a jacuzzi style bath that was quite large that seemed to work for about 10 minutes at a time. It wasn't nice, the pool was crowded with about 15 people in a space where it should be about 4 people max to swim. A group of women decided they were going to just wait in the centre of the pool and we had to swim around them, then they decided to all swim in a row blocking the pool so we got out. We tried the big bath and the water really hurt eyes so came out and found an area where there was a sauna, steam and ice room. These were nice but the water fountain tasted awful and nowhere else to get anything. There was some very uncomfortable chairs left out in this space but people had left towels on them so were not usable. My wife asked about drinks at the reception and then told we couldn't have them in there but we could in their spa area. We questioned why we were only being told of this spa area now when we were booked in as a spa entry and told we could go up now. This changed everything, we were in the state to ask for massage early and leave as the facilities which we now realise must be their normal club area and not where we should have been directed. We didn't question it as the person who directed us had a deputy manager badge on so assumed we were doing what we were meant to be. Moving to the actual spa area was lovely. There was a relaxation room and access to the same style of spa facilities such as sauna, steam and ice room. I really enjoyed the ice room after the sauna and could relax on the beds in relax room. The afternoon took a nice turn then. It was easy to get drinks and there was a call button if you wanted anything and in there, people couldn't seem to do enough for you wanting to support anything. Drinks were not expensive, we just had cola and for the 4 drinks we had, it was about £4.20 there was loads of water jugs they were regularly refreshing in the spa area. We had afternoon tea booked and moved it to earlier in the day, we went up and enjoyed the time. My partner had a really nice hot chocolate and I had an okay coffee but the foods were nice and we took some away as it was very filling. The massages were wonderful, I had a lady named Lisa who was from England but had lived in Australia for a long time. I get a lot of pain in my upper back and shoulders and although our massages were only 25 minutes, my back has felt generally great since (2+ weeks) and she managed to fix issues that have bugged me for about 2 months. Lisa was easy to talk to, and answered all questions I had about things. I wish we had booked for longer in hindsight but it was really good and appreciated. Overall, the day was a good day but if my wife had not asked about drinks I think it would have been quite different and we would have left unhappy. That one question gave us a lovely afternoon and put in the right place for our booking. Service: 4 Location: 3