Native Grill Wings - San Xavier

I highly recommend eating here. Their customer service is second to none. The manager Robert is hands on asking how everyone’s experience is going. exceeding my expectations. I was completely impressed with the staff and Yonathan our sever with excellent professionalism. Will come again!

This place doesn’t even get a 1star, Haven’t been to this location in couple years I see things haven’t changed, had a bad experience back then also. This visit My family and I were greeted by hostess she picked the first table in middle row I asked if we can have a booth since it was pretty empty and one side of the booths were empty, I observed right away this was too much to ask for and would be a problem when the hostess started with an excuse that it would be 10-15 minute wait for a booth? I told her we could have a table in the back instead of the front one. As we stayed seated and waited for a waiter or waitress I noticed the hostess seated a person at a booth same side i asked to be seated even though all the other tables where we were seated were empty? As time passed about 15 minutes no one had acknowledged us so we made decision to go to buffalo wild wings. No one seemed to notice as we left. My recommendation for this establishment, do us all a favor and shut down, you will not be missed. John Taffer (Bar Rescue) wouldn’t even save this place.

Went here for our usual Tuesday wing special. Unfortunately, this will be our last time today. The two of us sat at the bar and quickly took note, we were most likely not going to get quality service. Two other couples were there and both looked frustrated at trying to get their bill. We finally were asked what we wanted, I replied a couple of draft beers and some wings. We got our beers and we were told she 'd come back for our food order. One of the couples finally left the bar and went to the hostess station and asked to pay their bill. Meanwhile, two separate men sat down at the bar within five minutes of each other. Both raised their hand up attempting to get some service at the bar. At this point, we were finally asked our wing order. As we drank our beers, we noticed how everything seemed dirty and unkept. The bar top was full of dishes from previous customers, the bulk of the liquor bottles had paper cone cups covering their spouts, and the bar top had water sticky rings all over. After nearly 50 minutes, the lady bartender asked if we were having a second beer. I said we haven 't even gotten our simple wing order and we watched others receive their food that had sat down after us. Furthermore, I said we will be closing our tab and will pay for the two beers $14.67) and cancel the wings. As she was closing out our tab, another server was bringing out the order for her to serve it to us. She was overheard, they don 't want it anymore, it 's taking to long. He said let me walk it over to them and see if i can entice them with these. We explained to him how disappointing the service has been and she was already closing out our tab, as requested. As we waited for the bill, no manager ever came out to follow-up with food going back into the kitchen or to address the customers complaint. Meanwhile the other two men said, this is awful today. It took me 10 minutes of waving my hand to ask for a lemonade. The other guy stated, I 'm still waiting for a to-go order after 35 minutes and you guys were here before me . As I walked out, I noticed the manager hiding in the kitchen and not on the floor observing the negative atmosphere. I called to him and asked him to please step out of the kitchen, and speak with me. Robert, the manager approached and I expressed the concerns and overall experience. His only response was I 'm sorry, I 'm short staffed and my usual bar tender called in. I can 't believe that one bartender is the reason the entire restaurant was running so poorly. I then informed him we usually come every couple weeks and spend about $60 for two of us. However, this would be our last time coming to this location. He replied, okay I 'm sorry . Never once did he attempt to make it right. The other two men from the bar walked out at the same time, and said they couldn 't believe they didn 't offer to box up the wings and say this is the least I can do after nearly an hour. I can see why recent reviews are giving 1 and 2 stars. Not worth the money anymore and leave disappointed. Thomas, usual bartender) You will be missed as you clearly can 't be sick without the entire place falling apart. Hope you feel better soon and when you come back, ask the owner for manager pay too. Robert needs to take responsibility of his failures or be terminated.

I'm sorry, I really want to like this native. But every time we dine in they seem understaffed. Your waiter gets drink orders and vanishes, and when/ if they finally get your order , you don't see them again untill all your food gets cold in the back.

They offered a table I told her I wanted a booth made a big deal about it because they were going by a seating chart ask for the wanna be manager Kayla, big mistake, she was even ruder rolling her eyes being sarcastic with hand gesters and told us that we could always go somewhere else. Customer service and food service there has always been really bad. Food there at times is late sometimes wrong order.Also a few waitresses are nice but most of them are very rude don't understand if they don't like their job why are they even doing it.. these people don't have a clue on what customer service is, as a matter of fact they said that not because you're a customer means you're alway's right. Most of the time I try to go to the one on Cortaro, I used to go to the one on Speedway and Country Club but it's closed now.. I try to avoid going to the one on Spectrum. But since it's closer I try to make an exception. Things get worse there every time at that location..