Cactus Rose - San Xavier

We traveled to Arizona to drop our daughter at college. Each and every person at the front desk (and security officers, housekeeping) greeted us and seemed to genuinely enjoy their job. It is rare to see exceptional customer service at a hotel (or anyplace) anymore. They really stood out. Thank you for helping to make our trip to Arizona a good one. As a side note, the warm chocolate chip cookies were delicious. My teenage boys want the recipe. Shout out to hotel staff: Stevie, Barry, Maddie, Renee, Arie, Alex, Steve, and Mario who were all fabulous!

The hotel grounds and location of rooms are a little confusing as you start to follow a path, for example, to the pool or back to your room and come across locked gates and have to double back. The location isn't great as it is a long walk into the town with little or no open bars along the way, depending on the time of day. However, there is public transport into town, with the bus stop a five minute walk. There is a golf course across from the hotel. The room was clean, a decent size and as we were on the ground floor, we had a little terrace. The bar has proper bottles tonic water (not many bars that we visited in USA do). However, the barmaid was a little frosty when I asked if I could pour my own, but I explained that I don't like it drowned and after that she was lovely.

I stay with my family due to a storm as an emergency and I was sleeping and feel animal crawling in my legs. I wake up turn the lights on and see bugs in the bed. I was unable to go to the lobby since I was exhausted. Next morning, I informed the supervisor and the front desk ladies and they told me “sorry” we will refund the night to you and we will call you after the fumigator come and confirm what kind of bugs are they. I was afraid of getting sick with lupus or something. until today nobody call. They don’t care about hygiene, safety and sanitation. the bathroom was filthy and with dirty towels under the bathroom sink. definitely to be part of the HILTON chain this is very disappointing.

Rooms were out dated and no microwave or clock. Shift manager at check in was very rude and was not helpful at all. Not all but almost all people at the front desk had attitudes. No computer or laundry facilities.

I was in a double bed on the 1st floor. I had a courtyard view of the pool. This is a perfect location for kids as the pool was right outside the patio doors. The bathroom is rather small but worked since I didn’t have the family with me. There’s a nice little entry area to leave take shoes off or so set luggage. Even though the main road is in front of the building I didn’t not notice any traffic noise. The location is nicely situated for activities and restaurants.