The Cheesecake Factory - San Mateo

Unfortunately my experience today was not so great..silverware derty. Twice I speak to the manager obout it.but she said I will talk to the people the do the silverware. I lost my appetite after that Unfortunately I place my order whit chicken picata was ok ..liitte bid cold..service was poor. Thas to bad ..in florida this will never happen..

Sat at bar. The bartender was very friendly and definitely knowledgeable with his drink recipes.The kitchen was slow. No worriesPit boss John Rating

On 4/28, we came here for dinner with my family of 5. Upon arrival, they gave us a 30min wait. 40mins later we were seated. Not bad and that was ok by us.Our male server came over to us after about 10 to 15mins of us sitting and waiting to take our order and then he mentioned to us that he is filling in for our female services who should be back from break shortly (within 20mins). He didn’t bring bread and butter like they normally do. Within 5mins of us finish placing our orders, this male server brought drinks for only my kids and nothing else for the rest of us. NEVER DID HE BRING ANY BREAD, as all Cheesecake Factory normally do.Our main female waitress returned from break and walked by us numerous times with no acknowledgment that we were there. We saw her server various tables around us. Including people who were out waiting to be seated got served but we didn’t. After about 45-60mjns of waiting for our food and drinks, nothing came and at this point my kids were already crying for food due to starvation. Bare in mind that during this period, our main waitress was acknowledging and serving tables around us but ignored our existence.We got irritated and I went up to the host to inform them that we will be leaving and I will like to pay for the two (2) drink my kids received: orange juice and apple juice. Male host mentioned that he couldn’t take payment and would send our female waitress to us. At this point was when our female waitress acknowledged our presence and said “oh you are waiting for your food”. Over 60mins of sitting and waiting with ZERO acknowledgment our presence.Then at that point the food started coming out and nothing for our kids. I informed them that we are not taking the food and will be leaving. I briefly spoke to a supervisor who was at the host table about everything that had occurred and she apologized and said she will talk to the waiter and waitress. About 10mins later, our female waitress still hadn’t rang my card and given me my receipt after I had already given it to her. Eventually she did and I paid for the drinks my kids had.Even though this experience was unfortunate and not ideal, I’m grateful because we ended up going to the In n Out nearby for dinner and we only spend $50 for a lot of food for all of us. We would have likely spend like $150 to $200 plus tip at The Cheesecake Factory with such horrible service.Due to this experience, I will NEVER go to this particular Cheesecake Factory. I will also think twice before going to another Cheesecake Factory.BAD SERVICE AND HORRIBLE WAITER AND WAITRESS!

Servers seemed rude and angry, also food took a long time to come out. It was very sub par

The food here is great. Large portions and generally tasty. I love the soup and salads, especially the cream of chicken soup. A bowl is especially filling. I also like the clam chowder soup, but find it way to salty for my tast. The salt overpowers the dish. Salmon is always cooked just right and the crab bites are good, but could use a tad more crab and less fillers. The service is always good. I can definitely recommend.