Twin Peaks Pizza Pasta - San Francisc

OMG, this is some of the best pizza I have ever had!! We stayed in the neighborhood for a long weekend and ate here way more than we should have. The house combo was to die for!! Highly recommend!

Solid offering for pizza and pasta. Great meatball sub too. However, they need to put more marinara sauce on stuff because it’s often very dry.

It pains me to write this review since this place has been my favorite for years. However the pizza delivered to me tonight should have been thrown in the trash. It was awful. Cold and clearly sat out of the oven for a very long time. I guess it’s time to find a new pizza place. I’m so disappointed that they actually delivered that to me.

Wish to share that I have ordered from Twin Peaks Pizza for many years receiving authentically delicious pizza. I have always requested NO CHEESE and REPLACE with Pesto Base instead. Recently I have ordered the usual Latina Pizza and indicated as usual no Cheese and Pesto only as Pizza Base within order notes. Twin Peaks has delivered recently not only pizza with missing ingredients but now 3 or more pizzas with a ton of cheese after indicating NO CHESSE. Rightfully, I have reached out to SLICE customer service requesting a full refund as pizza was not edible and order was delivered not following notes I provided. Twin Peaks is refusing to refund me for order placed on November 23rd. Pizza was received with a ton of cheese after I indicated NO CHEESE and to replace with Pesto base instead. I have reached out to SLICE for resolution and slice indicates they require permission from Twin Peaks Pizza manager to authorize refund even though it is their error. Restaurant is refusing to refund me for incorrect pizza they prepared with lack of attention to my notes. Now unbeknownst to me and per their retaliating due to my requesting refund due to their error, I was told by Twin Peaks manager that due to my complaining, (when pizza order was completely prepared incorrectly and my requesting refunds when their staff did not follow notes concerning ingredients I cannot tolerate and delivered pizza not following notes I provided clearly, that they have banned me from ordering from them altogether). I expressed that my complaints are due to receiving pizzas that did not follow my requests for NO CHEESE cheese. I offered the photos that clearly show the pizza they delivered had cheese, which I indicated to omit, but also arrived with no Pesto (which I clearly requested). Chefs either do not understand or read English or chefs are not paying attention to any of the indications outlined within pizza order notes. Photos of my recent incorrect pizza full of cheese were provided to Slice customer service and Twin Peaks Pizza is still refusing to refund me for pizza I could not eat due to chef error as usual and their Not paying attention to specific notes about ingredients I cannot eat. The manager kept saying ummmm, ahhhhhh, yeah...i dont know what to tell you. Maybe you should contact Slice. I expressed that Slice requires their authorization to grant me my refund. Twin Peaks Pizza does not care about being ethical or fair and resolving the error and providing fair compensation (resending another pizza with correct ingredients or authorizing a complete refund). I am now having to spend time contacting my credit card company to dispute pizza expense. Twin Peaks Pizza is completely dishonest and acting with unfair business practices towards a loyal customer. My being now banned for complaining about receiving incorrect pizza orders and for requesting fair refund reflects their dishonest work ethics. Restaurant was either sold to a new owner who does not care about quality and caliber customer service or Twin Peaks Pizza is under new unfair and unethical Management who cares only about money gained and hiring poor and inexperienced staff members who are sloppy in their food preparation. I expressed that I do not have a problem never ordering from them again but to please refund me my money for pizza I could not eat due to their error. They refused. They are disgusting in their poor food preparation, their greed, and unfair care and treatment of its customers when they rightfully express dissatisfaction.

Completely ridiculous, over an hour for delivery and I live 6 blocks away, i would have picked up but was lazy, cheese was un melted and the pie was way past cold. Meats were undone too, next time we going anywhere but there. Learned my lesson worst part is we are big tippers which adds insult to injury. Twin Peaks big L for you.